Resident Services & Admin Coordinator (In-Person)

Cornerstone Housing Partners; Rutland (VT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Cornerstone Housing Partners is seeking a friendly, organized Resident & Customer Services Coordinator to join our team. This in-person role serves as the first contact for customers, residents, applicants, and community partners while providing administrative support for our Property Management and Homeownership programs.

Responsibilities include welcoming visitors, handling inquiries, processing rental applications, maintaining waiting lists, and assisting with resident communications.

Qualifications

• High school diploma or GED required.

Responsibilities

• Welcome visitors and provide exceptional customer service in person, by phone, and by email.
• Manage customer inquiries, intake, scheduling, and referrals to appropriate programs.
• Support Property Management by processing rental applications, maintaining waiting lists, responding to resident inquiries, and assisting with resident communications.
• Accept payments, assist with cash handling and invoicing, and maintain accurate records.
• Enter and maintain data in customer and property management software.
• Process mail, maintain office supplies, and support daily office operations.
• Assist with file reviews to ensure accuracy and completeness.
• Support marketing, outreach, community events, and administrative projects as needed.

Skills

Customer service

Office administration

Property management support

Multitasking

Microsoft Office

Salesforce CRM

Yardi

Independent & team work

Education

High school diploma or GED

Tools

Salesforce CRM

Yardi

Job description

Cornerstone Housing Partners is seeking a friendly, organized Resident & Customer Services Coordinator to join our team. This in-person role serves as the first contact for customers, residents, applicants, and community partners while providing administrative support for our Property Management and Homeownership programs.

Responsibilities include welcoming visitors, handling inquiries, processing rental applications, maintaining waiting lists, and assisting with resident communications.