Resident Services & Bookkeeping Coordinator

Bridge Property Management; Norcross (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Bridge Property Management seeks a Resident Service Coordinator to act as the ambassador for residents, handling office tasks, coordinating requests, and supporting accounting functions for the community.

The role emphasizes customer service, vendor management, and collaboration with the maintenance team to ensure a high standard of living for residents. Proficiency in Excel and Office is required.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively and develop relationships quickly.
• Leasing, sales and closing skills.
• Knowledge of accounting principles and property management accounting preferred.
• Competence in the use of standard office equipment including telephones, Internet, fax machine, and photocopier.
• Basic computer and data-entry skills.
• 6 months service industry experience (property management and accounting experience preferred).

Responsibilities

• Coordinate tenant requests and respond to them promptly.
• Work with maintenance team to resolve resident issues.
• Input information into computer systems accurately and timely.
• Arrange and plan events and classes; assist in resident functions.
• Create and maintain the monthly marketing calendar; send resident emails and communications.
• Manage and respond to online reviews; conduct follow-ups and walk-throughs as needed.
• Take and distribute weekly meeting notes; document essential information.
• Oversee purchase and maintenance of office supplies and hospitality items.
• Process vendor invoices for payment (Accounts Payable).
• Assist with bank reconciliations and financial statement preparation.
• Support accounts receivable and daily/monthly cash receipts and disbursements.

Skills

Customer service

Effective communication

Leasing/sales

Accounting knowledge

Office equipment & data-entry

Work Ethic

Service industry experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Microsoft Office

Job description

Bridge Property Management seeks a Resident Service Coordinator to act as the ambassador for residents, handling office tasks, coordinating requests, and supporting accounting functions for the community.

The role emphasizes customer service, vendor management, and collaboration with the maintenance team to ensure a high standard of living for residents. Proficiency in Excel and Office is required.