Resident & Customer Services Coordinator

Cornerstone Housing Partners; Rutland (VT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Cornerstone Housing Partners is seeking a friendly, organized Resident & Customer Services Coordinator to join our team. This in-person role serves as the first contact for customers, residents, applicants, and community partners while providing administrative support for our Property Management and Homeownership programs.

Responsibilities include welcoming visitors, handling inquiries, processing rental applications, maintaining waiting lists, and assisting with resident communications.

Qualifications

• High school diploma or GED required.

Responsibilities

• Welcome visitors and provide exceptional customer service in person, by phone, and by email.
• Manage customer inquiries, intake, scheduling, and referrals to appropriate programs.
• Support Property Management by processing rental applications, maintaining waiting lists, responding to resident inquiries, and assisting with resident communications.
• Accept payments, assist with cash handling and invoicing, and maintain accurate records.
• Enter and maintain data in customer and property management software.
• Process mail, maintain office supplies, and support daily office operations.
• Assist with file reviews to ensure accuracy and completeness.
• Support marketing, outreach, community events, and administrative projects as needed.

Skills

Customer service

Office administration

Property management support

Multitasking

Microsoft Office

Salesforce CRM

Yardi

Independent & team work

Education

High school diploma or GED

Tools

Salesforce CRM

Yardi

Job description

Cornerstone Housing Partners is seeking a friendly, organized, and customer-focused Resident & Customer Services Coordinator to join our team. This position serves as the first point of contact for customers, residents, applicants, and community partners while providing administrative support for our Property Management and Homeownership programs.

If you enjoy helping people, thrive in a fast-paced environment, and are passionate about making a difference in your community, we'd love to hear from you!

Responsibilities

• Welcome visitors and provide exceptional customer service in person, by phone, and by email.
• Manage customer inquiries, intake, scheduling, and referrals to appropriate programs.
• Support Property Management by processing rental applications, maintaining waiting lists, responding to resident inquiries, and assisting with resident communications.
• Accept payments, assist with cash handling and invoicing, and maintain accurate records.
• Enter and maintain data in customer and property management software.
• Process mail, maintain office supplies, and support daily office operations.
• Assist with file reviews to ensure accuracy and completeness.
• Support marketing, outreach, community events, and administrative projects as needed.

Qualifications

• High school diploma or GED required.
• Minimum two years of customer service, office administration, property management support, or related experience.
• Strong organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office; experience with Salesforce CRM and/or Yardi property management software is a plus.
• Ability to work independently and collaboratively in a team environment.
• Reliable transportation and valid driver's license required.

Cornerstone Housing Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cornerstone Housing Partners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person