Resident Renewal & Experience Specialist

AIR Communities; Costa Mesa (CA); Presencial; USD 33 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Rent discount

Paid time off

401(k) plan

Health insurance

Resumo da oferta

AIR Communities seeks a Resident Resolutions Coordinator for our 3400 Avenue property in Costa Mesa, CA. This full-time role in Leasing focuses on resident retention, renewal processes, and delivering exceptional service to residents at our 770-unit community.

Responsibilities include handling complaints, assisting with move-ins/outs, and coordinating renewals and communications with residents. On-site work with a comprehensive benefits package is offered.

Qualificações

• 2 years customer service experience in a fast-paced service environment (e.g., property management, hospitality, retail, restaurant).
• Ability to read, write, and speak English.
• Reliable mode of transportation.
• Flexible schedule with weekends required.

Responsabilidades

• Respond to and manage resident complaints and service issues.
• Support residents during move-out, including notices to vacate and transfers.
• Manage lease renewal process and finalize renewal leases.
• Assist residents with rent payments online and coordinate parcel deliveries.
• Enter service requests for residents and communicate with residents.

Conhecimentos

Customer service

Sales

Goal-driven

Adaptable

Descrição da oferta de emprego

AIR Communities seeks a Resident Resolutions Coordinator for our 3400 Avenue property in Costa Mesa, CA. This full-time role in Leasing focuses on resident retention, renewal processes, and delivering exceptional service to residents at our 770-unit community.

Responsibilities include handling complaints, assisting with move-ins/outs, and coordinating renewals and communications with residents. On-site work with a comprehensive benefits package is offered.