Resident Experience & Renewal Specialist

AIR Communities; Raleigh (NC); Hybride; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Monthly Lease Renewal Commissions

25% Rent Discount at any AIR community

Medical, dental, vision, and life-ins.

Résumé du poste

AIR Communities is seeking a Resident Relations Specialist for Olde Towne in Raleigh, NC. This full-time role in the Leasing department focuses on resident retention, renewal processing, and exceptional service delivery at the community level.

You will handle complaints, support move-outs, and coordinate renewals while helping residents with payments, moves, and daily inquiries. A customer-service background and flexibility are essential.

Qualifications

• 2 years customer service experience in a fast-paced service environment.
• Experience in property management, hospitality, retail, or restaurant settings.
• Excellent verbal and written communication.
• Flexible schedule including weekends.
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Responsabilités

• Respond to and manage resident complaints and/or service issues.
• Support residents during move-out, including notices to vacate and transfers.
• Manage lease renewal process via phone and internet.
• Assist residents with any need and help paying rent online.
• Complete move-in and move-out inspections.
• Coordinate and plan resident events and communications.
• Register cars and pets for existing residents and manage parcel deliveries.

Connaissances

Customer service

Sales

Communication

Description du poste

AIR Communities is seeking a Resident Relations Specialist for Olde Towne in Raleigh, NC. This full-time role in the Leasing department focuses on resident retention, renewal processing, and exceptional service delivery at the community level.

You will handle complaints, support move-outs, and coordinate renewals while helping residents with payments, moves, and daily inquiries. A customer-service background and flexibility are essential.