Senior Resident Relations & Experience Lead

Irvine Company; San Jose (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

Irvine Company Apartment Communities is seeking a Sr. Community Relations Rep in San Jose, CA to support operations of a 1,000+ unit community.

This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in/out, resident retention and resolving customer questions and concerns promptly. Responsibilities include delivering excellent customer service, maintaining common areas, completing admin tasks in the operating platform, onboarding new team members, and

Qualifications

• 1–3 years of relevant work experience.
• High School Diploma, GED or equivalent experience
• Experience with customer relations roles preferred.

Responsibilities

• Provide excellent customer service by anticipating needs and resolving questions promptly.
• Maintain community common areas to company standards and identify hazards.
• Complete administrative resident services tasks and document in the system.
• Provide onboarding and training support to new team members.
• Drive efficiency by adopting and maximizing technology.

Skills

Customer service

Communication skills

Education

High School Diploma / GED

Tools

Salesforce

RealPage

Coupa

Job description

Irvine Company Apartment Communities is seeking a Sr. Community Relations Rep in San Jose, CA to support operations of a 1,000+ unit community.

This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in/out, resident retention and resolving customer questions and concerns promptly. Responsibilities include delivering excellent customer service, maintaining common areas, completing admin tasks in the operating platform, onboarding new team members, and