Resident Relations & Leasing Assistant (Evenings/Weekends)

Cambio Communities; Springfield (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package including Medical, Rn

Job summary

Cambio Communities is seeking an Assistant Community Manager in Illinois to support operations and sales with a strong emphasis on customer service and resident retention. You will assist in lease transactions, orientation, and day-to-day activities to maintain a thriving community.

The role involves coordinating with vendors, marketing the community, and ensuring compliance with regulations. A proactive, communicative candidate with admin experience will fit this dynamic environment.

Qualifications

• High school diploma or GED is required.
• Property management office experience preferred.
• Two+ years administrative experience.
• Excellent communication skills including writing and verbal.
• Strong admin skills: customer service, problem solving, sales or persuasion.
• Proficient in MS Office; familiarity with Yardi, Rent Manager, Back Office, and Manage America.

Responsibilities

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Support the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the Community staff.
• Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Assist in the development of marketing strategies based on the local market and competition.
• Maintain community appearance and ensure repairs are recorded, communicated, and completed on timely basis.
• Comply with local regulations.
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Accurate forecasting and reporting of occupancy, sales, etc.
• Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
• Other duties as assigned.
• Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.

Skills

Customer service

Communication

Administrative skills

Sales or persuasion

Problem solving

Education

High school diploma or GED

Tools

MS Office

Yardi

Rent Manager

Back Office

Manage America

Job description

Cambio Communities is seeking an Assistant Community Manager in Illinois to support operations and sales with a strong emphasis on customer service and resident retention. You will assist in lease transactions, orientation, and day-to-day activities to maintain a thriving community.

The role involves coordinating with vendors, marketing the community, and ensuring compliance with regulations. A proactive, communicative candidate with admin experience will fit this dynamic environment.