Resident Experience Coordinator – Affordable Housing

Related Affordable; Chicago (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, vision & dental benefits

401(k) with matching

Life and AD&D insurance

Employee Assistance Program

Fertility benefits

Tuition reimbursement

Career development

Job summary

Related Affordable in Chicago, IL is seeking an Assistant Community Manager to support daily operations at a high‑performing affordable housing community. You will work closely with the Community Manager to ensure resident satisfaction, accurate administrative tasks, and adherence to program requirements.

You will collaborate across leasing, maintenance, and compliance functions to foster a welcoming, well‑run property and contribute to positive resident experiences.

Qualifications

• Minimum of 2 years of property management experience, preferably in affordable housing.
• Familiarity with affordable housing programs and compliance requirements.
• Experience with RealPage, OneSite, and JD Edwards.
• Excellent communication and interpersonal skills, with a commitment to providing exceptional customer service.
• A proactive, problem-solving mindset with a passion for creating great living experiences.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail.

Responsibilities

• Assist in managing leasing activities, marketing efforts, resident recertifications, and general administrative duties to ensure efficient community operations.
• Handle accounts payable and receivable, aid in rent collection, and assist in managing delinquencies to maintain the financial health of the community.
• Address resident concerns promptly and professionally, fostering a positive living environment. Assist in organizing resident appreciation and retention events to build a strong community spirit.
• Ensure adherence to affordable housing program requirements (e.g., HDC, HCR, HUD, LIHTC) by maintaining accurate records and supporting compliance audits.
• Collaborate with maintenance staff to ensure timely and high-quality property upkeep, contributing to a safe and pleasant living environment.
• Assist in preparing reports to monitor community performance and identify areas for improvement.

Skills

Property management

Communication

Problem solving

Confidentiality

Accountability

Team collaboration

Tools

RealPage

OneSite

JD Edwards

Job description

Related Affordable in Chicago, IL is seeking an Assistant Community Manager to support daily operations at a high‑performing affordable housing community. You will work closely with the Community Manager to ensure resident satisfaction, accurate administrative tasks, and adherence to program requirements.

You will collaborate across leasing, maintenance, and compliance functions to foster a welcoming, well‑run property and contribute to positive resident experiences.