Resident Manager

Southern Management Co.; Oxon Hill (MD); On-site; USD 3,006,000 - 4,071,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with company contribution

Paid holidays

Paid time off

Continuing Education

Job summary

Southern Management Co. in Maryland seeks a Resident Manager to oversee day-to-day operations of an assigned community section, ensuring service quality and compliance with company policies and government regulations.

This role requires strong customer service, leadership, budgeting assistance, and the ability to respond to emergencies, with weekend rotations and attention to accurate resident accounts. Excellent communication and organizational skills are essential.

Qualifications

• Excellent written and verbal communication skills.
• Ability to effectively lead, coach, and motivate.
• High-level critical thinking skills.
• Knowledge of current applicable laws.
• Strong organizational skills.
• Adaptability and flexibility in fast paced environments.
• Ability to keep neat and accurate records.
• Aptitude with Microsoft Word and Excel.
• Experience with Yardi software products a plus.

Responsibilities

• Manage all day-to-day operations of assigned section.
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times.
• Encourage and build positive relationships with team members, customers, and vendors.
• Provide high levels of service to all customers and team members.
• Hire, train, coach, counsel and manage assigned team members.
• Perform all Credit Counselor duties.
• Aid in preparation of annual budget and community plans.
• Respond in emergency situations, as needed.
• Ensure all resident accounts are accurate and current.
• Conduct new resident move-in orientations.
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section.
• Stay abreast of industry trends.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor.

Skills

Communication

Leadership

Critical thinking

Knowledge of laws

Organization

Adaptability

Record keeping

MS Word

Excel

Yardi

Tools

Yardi

Job description

Manage all day-to-day operations in assigned section. Strong collections and customer service skills. Excellent written and verbal skills. Must be available for rotating weekends.

WHAT WE ARE LOOKING FOR:
Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines.

WHAT WE EXPECT FROM YOU:

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

What's required from you:

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
• Three years of experience in a property management setting
• Experience in customer service, sales, marketing, or real estate

Pay Rate:

$21.82 - $29.55

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Career Services Center by email at [e-mail] or by phone at 301.623.0100.

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