Resident Relations & Community Outreach Manager

Ashford Management Group LLC; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Ashford Communities in Houston is seeking a Resident Relations Manager who will be the friendly face residents rely on and the primary link to local partners. This on-site role involves managing resident relations, outreach, conflict resolution, translation support, and enforcing community rules fairly and consistently.

The ideal candidate thrives in a fast-paced environment, stays calm under pressure, and is passionate about making residents feel at home while partnering with the leasing team

Qualifications

• Thorough knowledge of Fair Housing guidelines
• Outgoing, friendly attitude and able to make others feel welcome
• Superior interpersonal and customer service skills
• Strong relationship-building with community and professional organizations
• Conflict-resolution and de-escalation skills; remain neutral and professional
• Apply community rules and policies consistently
• Clear, professional verbal and written communication skills
• Innovative approach to community outreach and engagement
• Detail-oriented and organized; manage time and priorities
• Proficient in Microsoft Office, Google Workspace, and property management software

Responsibilities

• Warmly greet visitors, prospective residents, and current residents
• Plan and carry out community outreach activities to strengthen the community's presence
• Develop and nurture relationships with local organizations and referral agencies to generate qualified leads
• Refer qualified leads to the leasing office promptly and follow up
• Host in-community events to build resident engagement and encourage referrals
• Respond quickly and courteously to resident concerns and questions
• Help resolve resident conflicts by listening, remaining neutral, and escalating when appropriate
• Provide translation and interpretation support to residents and team members
• Monitor resident compliance with rules, communicate violations per procedures
• Coordinate with maintenance for renewals and ensure satisfaction with repairs
• Support renewal program with letters and signed documents on time
• Document unit conditions for renewals; track renewal data
• Use property management software to track renewal processes

Job description

Ashford Communities in Houston is seeking a Resident Relations Manager who will be the friendly face residents rely on and the primary link to local partners. This on-site role involves managing resident relations, outreach, conflict resolution, translation support, and enforcing community rules fairly and consistently.

The ideal candidate thrives in a fast-paced environment, stays calm under pressure, and is passionate about making residents feel at home while partnering with the leasing team