Community Manager

HOUSTON APARTMENT FOUNDATION; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ashford Communities in Houston, TX invites a Community Manager to lead onsite teams, drive leasing and marketing, and oversee maintenance to deliver an exceptional resident experience. The role requires strong leadership and the ability to manage budgets while upholding Ashford values.

The on-site position at one of our large Houston properties focuses on resident satisfaction, property performance, and vendor coordination, with opportunities for growth and comprehensive benefits.

Qualifications

• Previous property management experience (multifamily) 1–2 years required; Community Manager experience preferred.
• Experience managing a property of 400+ units preferred.
• Bilingual in English & Spanish – plus; fluency in Urdu, Hindi, or Gujarati is a plus.

Responsibilities

• Hire, train, and mentor employees, and build high-performance teams based on Ashford Values and Behaviors.
• Develop digital and local marketing campaigns; follow up on qualified traffic, give tours, and close applications; conduct market surveys.
• Oversee maintenance service and make-ready; coordinate in-house staff and vendors to prepare units quickly and cost-effectively.
• Build resident relationships and organize monthly events that engage residents.
• Manage vendors and invoices, ensure costs stay within budget and adherence to policies.

Skills

Team Leadership

Time Management

Interpersonal Skills

Planning and Execution

Problem Solving

Technology-Driven

Tools

RealPage Unified Platform

OneSite

Office Suite

Community Boss

Gatewise

Asana

Facilities+

Funnel

Job description

Title: Community Manager

Department: Office – Operations

Reporting To: Regional Supervisor – Celia Jordan

Position Status: Full-time

FLSA Status: Exempt

Location: Ashford Crescent Oaks (77074)

We are Ashford Communities. Creating a place to belong where superior experiences are created.

Our Purpose

The Ashford team is growing, and we are looking for our next Ashfordian!

Are you ready to embark on an exciting journey with Ashford Communities, Houston, Texas' premier property management company? We are seeking a Community Manager who brings team leadership, problem-solving, and planning and execution skills to the table. Our company is known for its work hard, play hard philosophy, and we're looking for someone who can keep up with our vibrant, dynamic team. This individual will oversee one of our largest Houston properties, leading the on-site team to deliver an exceptional resident experience and strong property performance.

Who is Ashford Communities?

At Ashford Communities, we're not your typical property management company. We take pride in being named a year-over-year Best and Brightest Company to work for, and our awards back it up! Our dedication to creating an exceptional living experience for our residents is unmatched, and our comprehensive benefits package and career advancement opportunities are just the beginning. We believe in going above and beyond to ensure our residents feel at home, and we're seeking a Community Manager who shares our commitment to providing an exceptional experience.

Position Overview

The Community Manager is responsible for the overall operation and success of an Ashford community in Houston. This role leads the onsite team; drives marketing and leasing; oversees maintenance service and make-ready; builds strong resident relationships; manages vendors and budgets; and ensures compliance with company processes and policies.

Essential Duties & Responsibilities

• Team Building: Hire, train, and mentor employees, and build high-performance teams based on Ashford Values and Behaviors.
• Marketing and Leasing: Work closely with the marketing department and leasing team to create and carry out digital and local marketing campaigns. Follow up on qualified traffic, give community tours, and close applications. Conduct and evaluate monthly market surveys to stay competitive.
• Maintenance Service: Manage service requests promptly with the maintenance team to provide excellent service to residents.
• Make Ready: Coordinate in-house maintenance staff and vendors/contractors to prepare units quickly and cost-effectively.
• Resident Relations and Events: Build cordial, professional relationships with residents by listening to their needs and providing prompt service. Organize monthly resident events that engage residents in meaningful social activities.
• Vendor Management: Make sure vendors perform their duties as required, and upload and manage invoices on time.
• Cost Control: Keep costs within budget while caring for assets and maintaining the community through regular, periodic maintenance.
• Compliance and Reporting: Provide reporting as management requires, and strictly follow company processes and policies.
• Miscellaneous: Any other activities as required for the community.

Skills to be Successful

• Team Leadership: Directs and motivates others to achieve work objectives, and assesses performance to identify improvements or corrective actions.
• Time Management and Prioritization: Prioritizes tasks and duties based on the community's needs.
• Interpersonal Skills: Builds productive working relationships, identifies conflict, settles co-worker disputes, delivers feedback through difficult conversations, and helps team members work together.
• Planning and Execution: Plans strategically, manages resources, monitors milestones, and adjusts plans to hold themselves and others accountable.
• Problem Solving: Uses sound judgement, identifies the root causes of issues, and proposes solutions to upper management.
• Technology-Driven: Uses technology tools effectively. Experience with RealPage Unified Platform, OneSite, Office Suite, Community Boss, Gatewise, Asana, Facilities+, and Funnel is a plus.

Experience Preferred

• Previous property management (multifamily apartments) experience – 1–2 years required; Community Manager experience preferred!
• Experience managing a property of 400+ units preferred.
• Bilingual in both English & Spanish – plus!
• Ideal candidates will have fluency in Urdu, Hindi, or Gujarati
• Excellent written and verbal communication skills.

Competencies Necessary to be Effective in this Position

• Leadership: Inspires and develops a high-performing team.
• Accountability: Owns results for occupancy, resident satisfaction, and budget.
• Customer Focus: Puts residents first and delivers prompt, professional service.
• Communication: Communicates clearly with residents, team members, vendors, and leadership.
• Business Acumen: Manages costs and makes decisions that protect and grow the asset.

Our Core Values – TEACH

• T: Teamwork
• E: Excellence
• A: Attitude
• C: Caring
• H: Honesty

Our Benefits Portfolio

At Ashford Communities, we believe in recognizing and rewarding our exceptional team members. In addition to a competitive salary, we offer a generous benefits package that includes health insurance, plenty of coffee, snacks, and more. We even pay our employees for their referrals if they're hired!

• Medical – United Healthcare & MEC Plan
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Supplemental Hospital & Accident Insurance
• EAP Program for Employees & Family Members
• Paid Holidays
• PTO: Vacation & Sick Time
• Learning & Career Development Programs
• Leadership Development with Ashford University
• Quarterly Community Give-Back Events
• Monthly Happy Hours
• Monthly Performance Bonus
• Employee Rental Discount at Ashford Communities (full-time employees)
• Ashford Continuous Education & Tuition Reimbursement

So, if you're ready to join a company that embraces the work hard, play hard philosophy, where every day is an opportunity to provide an extraordinary experience for our residents, then Ashford Communities is the perfect place for you!

Ashford Communities is proud to be an equal opportunity workplace. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state, or federal laws.