Resident Manager – Leasing & Tenant Experience

AMH; Atlanta (GA); Presencial; USD 63.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays per year

Paid time off (PTO) accrual

Descripción de la vacante

AMH is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in the Atlanta area. The role focuses on delivering a superior resident experience, resolving service issues, and driving retention throughout the tenant lifecycle.

The position requires a minimum of three years in property operations or related fields, a high school diploma, and a real estate license per state requirements. A bachelor’s degree is preferred and PM software experience is a plus.

Formación

• High School Diploma or GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Minimum of three years in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and applicable state permits/certifications required.
• Proficient in Microsoft Office; experience with PM software a plus.

Responsabilidades

• Foster positive relationships with residents across the portfolio.
• Respond to resident inquiries promptly and professionally; resolve issues swiftly.
• Drive lease renewals and execute new leases.
• Conduct move-out reconciliation and assess charges per state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all company systems, policies, and procedures.

Conocimientos

Microsoft Office

Tenant relationship management

Negotiation skills

Communication skills

Educación

High School Diploma/GED

Bachelor’s degree (preferred)

Herramientas

Property management software

Descripción del empleo

AMH is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes in the Atlanta area. The role focuses on delivering a superior resident experience, resolving service issues, and driving retention throughout the tenant lifecycle.

The position requires a minimum of three years in property operations or related fields, a high school diploma, and a real estate license per state requirements. A bachelor’s degree is preferred and PM software experience is a plus.