Resident Manager

AMH; Houston (TX); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSAs

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid holidays

PTO accrual

Job summary

AMH, a leading single-family rental and homebuilder, seeks a Resident Manager to oversee a portfolio of homes in Houston. You will ensure a superior resident experience, resolve service issues, and oversee tenant lifecycle documentation.

The role emphasizes lease renewals, move-out processing, and compliance with state laws, with eligibility for quarterly bonuses and a robust benefits package.

Qualifications

• Minimum 3 years in property operations or property management.
• Real Estate License and any required state permits.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience with property management software is a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in portfolio.
• Respond promptly to inquiries and resolve issues.
• Drive lease renewals and execute new leases.
• Conduct move-out reconciliation and assess damages.
• Implement collection strategies to minimize evictions.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to organizational systems, programs, training, policies, and procedures.

Skills

Tenant relations

Negotiation

Communication skills

Education

Bachelor’s degree in related field

Tools

MS Office

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Compensation

The anticipated pay range/scale for this position is $63,000 - $70,000 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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