Resident Experience Manager – Single-Family Homes

AMH; Morrisville (NC); Presencial; USD 64.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company matching

Tuition reimbursement

9 paid holidays

Descripción de la vacante

AMH in Morrisville, NC is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

Responsibilities include fostering positive relationships with residents, handling inquiries, driving lease renewals, and managing move-outs.

Formación

• Three years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and state permits/certifications required to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.

Responsabilidades

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Conocimientos

Property management

Communication skills

Negotiation skills

MS Office

Educación

Bachelor’s degree in real estate

Herramientas

Property management software

Descripción del empleo

AMH in Morrisville, NC is seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

Responsibilities include fostering positive relationships with residents, handling inquiries, driving lease renewals, and managing move-outs.