Resident Ledger Specialist

The Franklin Johnston Group; Virginia Beach (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Vision Care

Supplemental Insurance Plans

Paid Community Service

Paid Vacation

Paid Holidays

Job summary

Franklin Group in Virginia Beach, VA is seeking a Resident Ledger Specialist to maintain accurate resident ledgers across the managed portfolio. You will process adjustments, review documentation, and resolve discrepancies in collaboration with Property Operations, Compliance, and Accounts Receivable.

The role requires experience with resident ledgers (Real Page/Yardi) and knowledge of affordable housing programs, ensuring accurate balances and proper documentation.

Qualifications

• 3 years of hands-on experience working with resident ledgers in Real Page and/or Yardi.
• Affordable housing experience is highly desirable.
• Deep working knowledge of resident ledgers, rent rolls, lease charges, security deposits, Housing Choice Voucher payments and adjustments.

Responsibilities

• Process approved resident ledger adjustments, including charges, credits, reversals, corrections, transfers, and other account entries.
• Research and resolve resident ledger discrepancies identified by Property Operations, Compliance, Accounts Receivable, Property Accounting, residents, auditors, or management.
• Review supporting documentation to ensure all ledger adjustments are accurate, properly authorized, and documented prior to posting.
• Correct errors with rent charges, concessions, fees, security deposits, and Housing Choice Voucher activity.
• Coordinate with Compliance and Property Operations to process ledger changes from certifications and voucher adjustments.

Skills

Attention to detail

Analytical thinking

Communication skills

Tools

Yardi

RealPage

Job description

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

Striving to enrich the lives of the communities we serve

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best‑class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

Learn what it’s like to be part of Franklin Group

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on‑site property teams, we are united by a shared passion for delivering excellence in multifamily housing. As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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BENEFITS & PERKS

• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

CURRENT OPPORTUNITIES

Position:Resident Ledger Specialist

Location: Virginia Beach, VA

Job Id:10491

# of Openings:1

JOB SUMMARY: The qualified candidate will be responsible for maintaining the accuracy, completeness, and integrity of resident ledgers across Franklin Group’s managed portfolio. The Resident Ledger Specialist serves as the centralized resource responsible for processing, reviewing, documenting, and resolving resident account adjustments and corrections, including charges, credits, reversals, transfers, Housing Choice Voucher‑related resident ledger adjustments, and other transactions necessary to ensure resident balances are accurate and properly supported. This position works closely with Property Operations, Compliance, Accounts Receivable, and Property Accounting and is expected to proactively identify and resolve ledger exceptions before they become larger account or audit issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Process approved resident ledger adjustments, including charges, credits, reversals, corrections, transfers, and other account entries.
• Research and resolve resident ledger discrepancies identified by Property Operations, Compliance, Accounts Receivable, Property Accounting, residents, auditors, or management.
• Review supporting documentation to ensure all ledger adjustments are accurate, appropriate, properly authorized, and adequately documented prior to posting.
• Correct errors associated with rent charges, concessions, fees, security deposits, utility charges, move‑in/move‑out activity, Housing Choice Voucher‑related resident ledger activity, and other resident account transactions.
• Review and reconcile resident ledgers when discrepancies exist between lease documents, rent rolls, resident balances, Housing Choice Voucher documentation, and the property management system.
• Coordinate with Compliance and Property Operations to process ledger changes resulting from interim certifications, annual recertifications, retroactive resident rent changes, Housing Choice Voucher adjustments, repayment agreements, and other approved changes affecting resident balances.
• Reconcile resident accounts following move‑ins, transfers, move‑outs, unit changes, and other events affecting resident balances.
• Own and administer a defined resident ledger exception and quality‑control process designed to proactively identify, research, and resolve inaccurate, incomplete, unusual, or potentially unsupported ledger activity.
• Routinely review established ledger exception reports and system‑generated data, including credit and prepaid balances, aged receivables, unapplied or unidentified cash, unusual or excessive adjustments, duplicate charges or credits, inactive resident balances, move‑out balances, Housing Choice Voucher‑related discrepancies, and other anomalies established by management.
• Research identified exceptions, determine the underlying cause, obtain supporting documentation, make or coordinate appropriate corrections, and document resolution in accordance with established procedures and internal controls.
• Maintain and monitor an exception log or other tracking mechanism to ensure identified ledger issues are resolved within established service‑level standards or appropriately escalated.
• Identify recurring ledger errors, patterns, or systemic deficiencies and communicate findings to management to support training, process improvements, system configuration changes, or other corrective action.
• Perform periodic quality‑control reviews of resident ledgers to validate that charges, payments, adjustments, credits, and balances are accurate, appropriately supported, and consistent with applicable source documentation.
• Maintain a clear and complete audit trail supporting all adjustments and corrections made to resident accounts.
• Assist with internal and external audits by researching resident account activity and providing supporting ledger documentation.
• Follow established internal controls, approval requirements, and segregation‑of‑duties protocols governing resident ledger transactions.
• Maintain resident financial information with appropriate confidentiality and professionalism.

Salary Range is $24.00 - $28.00 per hour

The base salary range displayed represents the expected minimum and maximum compensation for this role at the time of posting. Final salary offers are determined based on multiple factors, including the candidate's relevant experience, specific skills, qualifications, and type of property.

Scope Note: Responsibility for submission, posting, reconciliation, and correction of ProjectBased Section 8 voucher activity is assigned to a separate centralized function and is not part of

this position. The Resident Ledger Specialist may process resident ledger adjustmentsassociated with Housing Choice Vouchers when required.

Preferred Skills and Qualifications:

• 3 years of hands‑on experience working with resident ledgers in Real Page and/or Yardi
• Affordable housing experience is highly desirable.
• Deep working knowledge of resident ledgers, rent rolls, lease charges, security deposits, Housing Choice Voucher payments and adjustments, credits, and other property management accounting transactions.
• Experience with affordable housing programs, particularly Housing Choice Vouchers, LIHTC, HOME, and other programs affecting resident rent calculations and ledger activity, is a strong plus.
• Strong understanding of basic accounting principles, transaction processing, account reconciliation, and internal controls.
• Exceptional attention to detail and a demonstrated commitment to accuracy and completeness.
• Strong analytical and problem‑solving abilities, including the ability to research complex account histories and identify the source of discrepancies.
• Ability to interpret leases, certifications, rent‑change documentation, subsidy information, and other source documents affecting resident accounts.
• Excellent organizational skills and the ability to manage a high volume of transactions and requests while meeting established deadlines.
• Independent, self‑starter able to work effectively with limited supervision while adhering to established policies, procedures, and approval requirements.
• Excellent oral and written communication skills; high level of professionalism and ability to work collaboratively across Property Operations, Compliance, Accounts Receivable, and Property Accounting.
• Ability to work overtime when required.
• Positive attitude, strong work ethic, excellent interpersonal skills, and the ability to adapt as the company continues to develop and implement best‑in‑class centralized operating practices.

Candidates will be required to pass a criminal background investigation, a credit check, and a drug screening.

Franklin Group offers a great work atmosphere, and we are committed to investing long‑term in all employees, providing training opportunities that will enable you to grow within our organization.

Franklin Group is an Equal Opportunity Employer.