Resident Ledger Integrity Specialist

Franklin Group; Virginia Beach (VA); On-site; USD 33,000 - 39,000; Full time

Job summary

The Franklin Group is seeking a Resident Ledger Specialist to maintain the accuracy and integrity of resident ledgers across our managed portfolio. You will process adjustments, including charges, credits, reversals, and transfers, and review documentation to ensure proper authorization.

You will collaborate with Property Operations, Compliance, Accounts Receivable, and Property Accounting to identify and resolve ledger exceptions, support audits, and maintain a clear audit trail.

Qualifications

• 3+ years of hands-on experience with resident ledgers in Real Page and/or Yardi.
• Experience with affordable housing programs and vouchers is a strong plus.
• Solid understanding of accounting principles, reconciliations, and controls.
• Detail-oriented with the ability to research complex ledger histories.
• Excellent communication and cross-team collaboration skills.

Responsibilities

• Process resident ledger adjustments: charges, credits, reversals, and transfers.
• Research and resolve ledger discrepancies identified by staff and auditors.
• Review documentation for proper authorization and accuracy before posting.
• Correct errors in rent charges, deposits, and voucher-related activity.
• Reconcile ledgers with lease documents, rent rolls, and voucher data.
• Maintain an exception log and ensure timely resolution per SLA.

Skills

RealPage/Yardi

Affordable housing

General ledger basics

Voucher knowledge

Accounting principles

Attention to detail

Analytical skills

Lease interpretation

Organization

Self-motivation

Communication

Tools

Real Page

Yardi

Job description

The Franklin Group is seeking a Resident Ledger Specialist to maintain the accuracy and integrity of resident ledgers across our managed portfolio. You will process adjustments, including charges, credits, reversals, and transfers, and review documentation to ensure proper authorization.

You will collaborate with Property Operations, Compliance, Accounts Receivable, and Property Accounting to identify and resolve ledger exceptions, support audits, and maintain a clear audit trail.