Compliance Administrator

The Franklin Johnston Group; Virginia Beach (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Vision Care

Supplemental Insurance Plans

Paid Community Service

Paid Vacation

Paid Holidays

Job summary

The Franklin Group in Virginia Beach, VA is hiring a Compliance Administrator to manage the intake and early review of move-in and recertification submissions. You will work with Property Operations and residents to gather documentation and ensure data is correctly stored in the management system.

Responsibilities include reviewing AI-generated preliminary results, coordinating with FG Compliance for formal decisions, and maintaining accurate records of submissions and communications.

Qualifications

• 3 years of experience in affordable housing compliance or related residential property management functions.
• Strong attention to detail and ability to identify missing or incorrect information.
• Excellent organizational and workflow-management skills for handling many submissions.
• Strong written and verbal communication with a customer-service orientation.
• Ability to work independently within a centralized team environment.

Responsibilities

• Serve as centralized intake and review point for move-in and recertification submissions.
• Process submissions through the AI-assisted preliminary review protocol.
• Ensure all required data, forms, verifications, and documentation are complete and properly stored.
• Confirm data/docs are uploaded in the correct locations in the management system.
• Escalate complex issues to FG Compliance when needed and follow standardized processes.

Skills

Affordable housing compliance

Attention to detail

Organizational skills

Communication skills

Independent worker

Tools

RealPage Affordable

Yardi

Job description

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

Striving to enrich the lives of the communities we serve

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best-in-class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

Learn what it’s like to be part of Franklin Group

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on-site property teams, we are united by a shared passion for delivering excellence in multifamily housing. As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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BENEFITS & PERKS

• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

CURRENT OPPORTUNITIES

Position:Compliance Administrator

Location: Virginia Beach, VA

Job Id:10490

# of Openings:1

JOB SUMMARY: The qualified candidate will serve as the primary administrative gateway between Property Operations, residents, and Franklin Group’s centralized Compliance function for new move-in and recertification submissions. Using an established AI-assisted review protocol operating outside of the residential management system, the Compliance Administrator will evaluate submissions for completeness, confirm that required data and documentation are maintained in the appropriate locations within the residential management system, and review preliminary qualification results based upon the regulatory metadata established for the applicable property. Complete and properly organized submissions that satisfy preliminary review requirements will be routed to FG Compliance for formal consideration and approval or denial. Where deficiencies or potential qualification issues are identified, the Compliance Administrator will work with Property Operations and/or residents to obtain the documentation, corrections, or clarification necessary before resubmitting the file through the AI-assisted review process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Serve as the centralized intake and administrative review point for new move-in and recertification submissions prior to formal review by FG Compliance.
• Process new move-in and recertification submissions through the established AI-assisted preliminary review protocol.
• Evaluate submissions for completeness and confirm that required information, forms, verifications, and supporting documentation have been provided.
• Confirm that required data and supporting documentation are entered, uploaded, and maintained in the appropriate locations within the residential management system.
• Review AI-generated preliminary qualification results based upon the applicable regulatory metadata established for each property.
• Route complete and properly organized submissions that satisfy preliminary review requirements to FG Compliance for formal consideration and approval or denial.
• Identify missing, incomplete, inconsistent, incorrectly entered, or improperly located information and communicate clearly with Property Operations and/or residents regarding the information or action required.
• Obtain additional documentation, corrections, explanations, or clarification necessary to complete a submission and prepare it for formal Compliance review.
• Correct or relocate documentation within the residential management system when authorized and appropriate, or coordinate with Property Operations and/or residents to ensure required corrections are completed.
• When the preliminary AI-assisted review identifies a potential qualification or compliance issue, communicate the specific issue as a request for additional information, correction, or clarification rather than a formal denial.
• Ensure that no applicant, resident, move-in, or recertification is formally denied based solely upon the preliminary AI-assisted review process.
• Resubmit corrected or supplemented files through the AI-assisted review protocol until preliminary requirements are satisfied or the matter requires escalation.
• Escalate unusual, complex, unresolved, or potentially material compliance questions to the appropriate FG Compliance professional rather than independently deciding regulatory matters outside the scope of the position.
• Maintain accurate records of submission status, outstanding requirements, communications, corrections, resubmissions, and routing to FG Compliance.
• Monitor assigned submissions and proactively follow up on outstanding documentation or clarification to minimize delays in move-ins and recertifications.
• Identify recurring submission errors, process deficiencies, and training opportunities and communicate trends to management and FG Compliance.
• Support standardized intake procedures, checklists, workflows, communication templates, and other tools designed to improve submission quality and efficiency.
• Protect confidential applicant and resident information and comply with established privacy, information-security, and document-handling requirements.

Salary Range is $22.00 - $26.00 per hour

The base salary range displayed represents the expected minimum and maximum compensation for this role at the time of posting. Final salary offers are determined based on multiple factors, including the candidate's relevant experience, specific skills, qualifications, and type of property.

Scope Note: The Compliance Administrator performs administrative intake, preliminary AI-assisted review, remediation, and routing functions. Formal regulatory interpretation and approval or denial of move-in and recertification submissions remain the responsibility of FG Compliance.

Preferred Skills and Qualifications:

• 3 years of experience in affordable housing compliance, property operations, leasing, recertification administration, or a related residential property management function.
• Working knowledge of affordable housing move-in and recertification processes is strongly preferred.
• Familiarity with LIHTC, HUD, HOME, Housing Choice Voucher, and other affordable housing programs is highly desirable.
• Experience with RealPage Affordable, Yardi, or similar residential management software is strongly preferred.
• Strong technical aptitude and demonstrated ability to learn and effectively use new software, AI-assisted workflows, and technology-enabled business processes.
• Exceptional attention to detail and demonstrated ability to identify missing, inconsistent, incomplete, or improperly documented information.
• Strong organizational and workflow-management skills with the ability to manage a high volume of submissions and outstanding items simultaneously.
• Strong analytical and problem-solving abilities and the judgment to distinguish between administrative deficiencies and matters requiring escalation to a Compliance professional.
• Ability to communicate documentation deficiencies, requests for clarification, and corrective actions clearly, professionally, and constructively to residents and Property Operations.
• Excellent written and oral communication skills with a strong customer-service orientation.
• Ability to follow standardized processes and regulatory requirements consistently while exercising appropriate judgment when unusual circumstances arise.
• Independent, self-directed professional capable of working efficiently with limited supervision while functioning effectively within a centralized team environment.
• Positive attitude, strong work ethic, excellent interpersonal skills, and the ability to adapt as the company continues to develop and implement best-in-class centralized operating practices.

Candidates will be required to pass a criminal background investigation, a credit check, and a drug screening.

Franklin Group offers a great work atmosphere, and we are committed to investing long-term in all employees, providing training opportunities that will enable you to grow within our organization.

Franklin Group is an Equal Opportunity Employer.