Resident Leasing & Admin Specialist

Trinity Management LLC; Boston (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

15 days PTO

Birthday off

Medical insurance

Dental insurance

Life insurance

401(k) plan

Paid holidays

Tuition reimbursement

Job summary

Trinity Management LLC is seeking a Leasing Specialist/Administrative Assistant in Rosindale, MA. You will serve as a first contact for residents, handle tours, screenings, leases, and payments, and support daily property operations.

The role blends leasing with administrative tasks, including document handling, vendor communications, and IT-related support to keep the office efficient and resident-focused.

Qualifications

• Previous experience in property management, leasing, administrative support, or customer service preferred.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Ability to maintain confidentiality and manage multiple priorities.
• Proficiency with Microsoft Office; experience with Yardi or other property management software is a plus.

Responsibilities

• Welcome residents, prospective residents, vendors, and visitors in a professional and friendly manner.
• Answer and direct incoming phone calls and respond to office emails promptly.
• Deliver exceptional customer service by responding to resident inquiries and directing requests to the appropriate team members.
• Conduct property tours and educate prospective residents on community amenities and available apartment homes.
• Process rental applications, including income, credit, and background screenings.
• Assist with resident move-ins, lease documentation, and application processing.
• Accept rental payments in accordance with company policies.
• Process resident work orders through Yardi and ensure timely follow-up.
• Maintain resident, applicant, and office files with a high level of accuracy and confidentiality.
• Assist with affordable housing waitlist management and recertification processes, including preparing application packets, scheduling appointments, and collecting required documentation.
• Coordinate office mail, purchase orders, invoices, and office supply inventory.
• Serve as the primary point of contact for office technology and IT-related requests.
• Support community outreach, marketing initiatives, and resident engagement activities.
• Monitor local market trends and competitor communities.
• Perform other administrative and leasing duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Microsoft Office

Tools

Yardi

Job description

Trinity Management LLC is seeking a Leasing Specialist/Administrative Assistant in Rosindale, MA. You will serve as a first contact for residents, handle tours, screenings, leases, and payments, and support daily property operations.

The role blends leasing with administrative tasks, including document handling, vendor communications, and IT-related support to keep the office efficient and resident-focused.