Leasing & Resident Experience Specialist

Pennrose Management Company; Baltimore (MD); On-site; USD 26,000 - 28,000; Full time

Job summary

Pennrose Management Company in Baltimore, MD is seeking an Administrative Leasing Associate to provide leasing and administrative support, create a welcoming atmosphere for prospective residents, and deliver exceptional service.

This role conducts property tours, handles lease applications and files, coordinates events, tracks inquiries, and ensures compliance with housing laws while coordinating between properties.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in multi-family property management preferred.
• Experience in affordable housing preferred.
• Experience with Low Income Housing Tax Credit Program and/or HOPE 6 preferred.
• Knowledge of HUD programs including HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties).

Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests.
• Leads tours of property, showing vacant units and marketing property amenities.
• Tracks and follows up with referrals, walk-ins, and phone inquiries.
• Develops and maintains reference book detailing property's features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Assists with developing and coordinating leasing events and resident promotional activities.
• Prepares leasing checklist and package including all required forms, deposits, schedules, and information.
• Processes lease applications.
• Completes and maintains lease files for each rental, ensuring documentation.
• Collects rental deposits and rent; delivers deposits to bank.
• Uses maintenance software to enter and track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
• Works with management to develop and implement residential programming.
• Assists Property Manager with annual recertification of each resident.
• Visits comparable properties and assists with quarterly market analysis.
• Remains current on policies and laws affecting leasing and marketing, including Fair Housing laws.
• Orders office supplies and welcome gifts for new residents.
• Assists with resident services programming.
• Maintains regular daily office hours and weekend/holiday coverage.
• Maintains adherence to invoice approval policy.

Skills

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Tools

Yardi

Microsoft Excel

Outlook

Job description

Pennrose Management Company in Baltimore, MD is seeking an Administrative Leasing Associate to provide leasing and administrative support, create a welcoming atmosphere for prospective residents, and deliver exceptional service.

This role conducts property tours, handles lease applications and files, coordinates events, tracks inquiries, and ensures compliance with housing laws while coordinating between properties.