Bilingual Leasing & Office Admin Specialist

Trinity Management, LLC; Marlborough (MA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

15 Days PTO

Paid holidays

Birthday off

Medical, Dental starting first day

401(k) retirement plan

Tuition reimbursement

Professional development opportunities

Career growth opportunities

Job summary

Trinity Management is seeking a Leasing Specialist/Administrative Assistant to support the daily operations of a residential community in Marlborough, MA. You will be the first point of contact for prospective and current residents, handling leasing tasks and administrative duties with professionalism.

Responsibilities include greeting residents, processing applications, coordinating tours, and maintaining accurate files.

Qualifications

• Bilingual Spanish required.
• High school diploma or equivalent required.
• Experience in property management, leasing, administrative support or customer service preferred.

Responsibilities

• Welcome residents, prospective residents, vendors, and visitors in a professional and friendly manner.
• Answer and direct incoming phone calls and respond to office emails promptly.
• Deliver exceptional customer service by responding to resident inquiries and directing requests to the appropriate team members.
• Conduct property tours and educate prospective residents on community amenities and available apartment homes.
• Process rental applications, including income, credit, and background screenings.
• Assist with resident move-ins, lease documentation, and application processing.
• Accept rental payments in accordance with company policies.
• Process resident work orders through Yardi and ensure timely follow-up.
• Maintain resident, applicant, and office files with a high level of accuracy and confidentiality.
• Assist with affordable housing waitlist management and recertification processes, including preparing application packets, scheduling appointments, and collecting required documentation.
• Coordinate office mail, purchase orders, invoices, and office supply inventory.
• Serve as the primary point of contact for office technology and IT-related requests.
• Support community outreach, marketing initiatives, and resident engagement activities.
• Monitor local market trends and competitor communities.
• Perform other administrative and leasing duties as assigned.

Skills

Bilingual in Spanish

Microsoft Office

Strong communication skills

Organizational skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Yardi

Job description

Trinity Management is seeking a Leasing Specialist/Administrative Assistant to support the daily operations of a residential community in Marlborough, MA. You will be the first point of contact for prospective and current residents, handling leasing tasks and administrative duties with professionalism.

Responsibilities include greeting residents, processing applications, coordinating tours, and maintaining accurate files.