Leasing & Resident Relations Specialist

First Realty Management; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus.

Paid vacation, holidays, PTO/Personal

401(k) plan

Health, vision, and dental insurance

Life insurance, short- and long-term

Flexible spending accounts & transport

Professional growth opportunities

Job summary

First Realty Management, a family‑owned and privately held property management company with 70+ years of experience, seeks a full‑time Leasing/Management Assistant in Boston. The role reports to the Property Manager and serves as the first point of contact for site staff and residents.

You will provide exceptional customer service, manage rent-related tasks, coordinate rentals, and assist with maintenance and resident activities while using Entrata and Avid systems.

Qualifications

• Excellent resident relations, customer service, and telephone skills.
• General office skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

Responsibilities

• Complete guest cards.
• Provide superior customer service to residents by assisting with site services such as move-ins, key distribution, and other materials.
• Receive and answer telephone calls, direct incoming calls appropriately, take messages, and assist callers whenever possible.
• Greet and assist all visitors to the management office.
• Take maintenance service requests and follow up with maintenance staff to ensure completion when necessary.
• Take resident complaints and handle matters according to guidelines established by a property manager.
• Assist in the coordination of rental activities and address residents’ general concerns.
• Maintain resident files, lists, and resident-related data.
• Collect and process rent checks, prepare rent receivables reports.
• Prepare memos, letters, reports, and other documents.
• Schedule services and inspections related to buildings and apartments; coordinate and communicate with residents when applicable.
• Order office supplies, maintain postage machines, arrange office equipment repairs.
• Work with other staff members to ensure the management office appears professional and maintains a professional environment.
• Assume additional responsibilities and assist co-workers when necessary.
• Assist with the processing of rental applications.
• Help facilitate resident activities and parties.
• Other duties as assigned.
• Utilize systems such as Entrata and Avid.

Skills

Resident relations

Customer service

Telephone skills

General office skills

Communication skills

Organization

Attention to detail

Entrata

Microsoft Word

Excel

Tools

Entrata

Microsoft Word

Excel

Job description

First Realty Management, a family‑owned and privately held property management company with 70+ years of experience, seeks a full‑time Leasing/Management Assistant in Boston. The role reports to the Property Manager and serves as the first point of contact for site staff and residents.

You will provide exceptional customer service, manage rent-related tasks, coordinate rentals, and assist with maintenance and resident activities while using Entrata and Avid systems.