Resident-Focused Administrative Assistant

Avanath; San Francisco (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Avanath is seeking an Administrative Assistant in San Francisco to provide exceptional customer service to residents, owners, and vendors. The role requires multitasking, accuracy, and proficiency in Yardi Voyager and MS Office.

Ideal candidates have 2+ years in administration within housing, with knowledge of LIHTC, HUD, and voucher programs. This full-time position emphasizes professionalism, community engagement, and teamwork within our property management operations.

Qualifications

• Two+ years of experience as an Administrator, ideally in housing.
• Knowledge of LIHTC, Tax Credit, HUD, local voucher-based, and Cooperative housing programs is highly desirable.
• Solid computer knowledge: Windows (Word, Excel), Internet and e-mail; Yardi Voyager experience is preferred.

Responsibilities

• Provide exemplary customer service by communicating with residents, owners, vendors, and guests.
• Manage phone inquiries, greet walk-ins and attend to foot traffic.
• Correspond with residents to address questions or concerns and assist with applications.
• Handle overflow of inquiries and support move-ins and follow up with prospects.
• Process, organize, scan and file documents (applications, leases, notices) with accuracy.
• Maintain accurate information in Yardi and update properties, owners, residents, applicants and vendors.
• Communicate via phone, flyers, emails, letters and website updates.
• Accept rental payments and input leases into Yardi accurately.
• Keep resident files current and distribute notices efficiently.
• Address maintenance requests and keep residents informed on repairs, rent and rules.
• Collaborate with Community Manager and team; assist with additional tasks as needed.

Skills

Excellent communication skills

Windows/Office proficiency

Tools

Yardi Voyager

Job description

Avanath is seeking an Administrative Assistant in San Francisco to provide exceptional customer service to residents, owners, and vendors. The role requires multitasking, accuracy, and proficiency in Yardi Voyager and MS Office.

Ideal candidates have 2+ years in administration within housing, with knowledge of LIHTC, HUD, and voucher programs. This full-time position emphasizes professionalism, community engagement, and teamwork within our property management operations.