Resident Services Admin Specialist

Avanath Capital Management, LLC; San Francisco (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Avanath Capital Management, LLC is seeking an Administrative Assistant in San Francisco to deliver outstanding customer service to residents, owners, and vendors. The role requires multitasking, attention to detail, and proficiency with Yardi Voyager to manage leases, applications, and notices.

You will support move-ins, process inquiries, and maintain accurate resident files while collaborating with the Community Manager and team.

Qualifications

• 2+ years’ experience as an Administrator, desirably in the housing industry.
• Knowledge of LIHTC, Tax Credit, HUD, local voucher-based, and Cooperative housing programs is highly desired.
• Thrives in a fast-paced environment.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software is highly desired.

Responsibilities

• Provide exemplary customer service by effectively communicating with residents, owners, vendors, and guests.
• Manage phone inquiries, greet walk-ins, and attend to foot traffic, ensuring a welcoming environment.
• Correspond with residents to address questions or concerns and assist in processing applications.
• Handle overflow of customer inquiries and support scheduling of move-ins and follow-ups.
• Process, organize, scan, and file documents with precision and efficiency, update Yardi database.
• Maintain accurate information in Yardi for properties, owners, residents, applicants, and vendors.

Skills

Customer service

Communication

Multitasking

Windows/Excel

Yardi Voyager

Tools

Yardi Voyager

Job description

Avanath Capital Management, LLC is seeking an Administrative Assistant in San Francisco to deliver outstanding customer service to residents, owners, and vendors. The role requires multitasking, attention to detail, and proficiency with Yardi Voyager to manage leases, applications, and notices.

You will support move-ins, process inquiries, and maintain accurate resident files while collaborating with the Community Manager and team.