Resident Experience Concierge – Senior Living

Ivy Living; Castle Rock (CO); Presencial; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Holi

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Team Member Discount Program

Resumo da vaga

The Ivy Castle Rock, part of Ivy Living and managed by Oakmont Management Group, seeks a Concierge to greet residents and guests, handle inquiries, tours, and clerical support, while upholding company values.

The role requires 18+, a high school diploma, and hospitality or senior living experience. Proficiency with MS Office, strong communication, and teamwork are essential for daily operations and safety.

Qualificações

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Responsabilidades

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Conhecimentos

Customer service

Written and verbal communication

MS Office proficiency

Teamwork

Formação

High school diploma or equivalent

Ferramentas

MS Office (Word, Excel)

Descrição da vaga

The Ivy Castle Rock, part of Ivy Living and managed by Oakmont Management Group, seeks a Concierge to greet residents and guests, handle inquiries, tours, and clerical support, while upholding company values.

The role requires 18+, a high school diploma, and hospitality or senior living experience. Proficiency with MS Office, strong communication, and teamwork are essential for daily operations and safety.