Resident Experience Specialist — Renewals & Service

AIR Communities; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Rent discount

Paid time off

Health insurance

Job summary

AIR Communities is seeking a Resident Relations Specialist at Adair off Addison in Dallas, TX. This full-time role in Leasing focuses on resident retention, renewal management, and delivering exceptional service to our community.

Responsibilities include responding to complaints, assisting with move-ins/outs, processing renewals, and supporting residents with payments and events. Competitive hourly pay with benefits and renewal commissions are offered.

Qualifications

• 2 years customer service experience in a fast-paced service environment.
• Ability to read, write, and speak English.
• Reliable mode of transportation.

Responsibilities

• Respond to and manage resident complaints and service issues.
• Support residents during the move-out process and transfers.
• Manage resident lease renewal process including finalizing renewal leases.
• Assist residents with any need and help them pay rent online.
• Complete move-in and move-out inspections and register cars on-site.
• Assist with parcel deliveries and enter service requests for residents.

Skills

Customer service

Sales

Job description

AIR Communities is seeking a Resident Relations Specialist at Adair off Addison in Dallas, TX. This full-time role in Leasing focuses on resident retention, renewal management, and delivering exceptional service to our community.

Responsibilities include responding to complaints, assisting with move-ins/outs, processing renewals, and supporting residents with payments and events. Competitive hourly pay with benefits and renewal commissions are offered.