Resident Relations Pro: Renewal Focus + 25% Rent Discount

AIR Communities; Irving (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

25% Rent Discount

Monthly renewal commissions

Paid time off including vacation, sick

Job summary

AIR Communities owns and operates best-in-class apartment communities with a focus on world-class customer service. We are hiring a Resident Relations Specialist for the North Glen MacArthur community in Irving, TX.

The role concentrates on resident retention, renewal processing, and exceptional service. We offer base pay of $22.00–$23.00 per hour with monthly renewal commissions, plus benefits and a 25% rent discount at AIR communities.

Qualifications

• 2 years customer service experience in a fast-paced service environment.
• Ability to read, write, and speak English.
• A reliable mode of transportation.
• Paid time off including vacation, sick time, and 14 holidays.
• 401(k) plan with up to 6% employer match.

Responsibilities

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Assist residents with any need.
• Help residents pay their rent online.
• Complete move-in and move-out inspections.
• Register cars to park on-site.
• Register pets for existing residents.
• Assist with parcel pending (package deliveries).
• Enter in service requests for residents.
• Assisting with Notice to Vacates and gather information for move-outs.
• Send communication to residents.
• Coordinate and plan resident functions.
• Responds to and manages resident complaints and/or service issues.
• Contact residents about policy violations

Skills

Customer service

Sales experience

Retail experience

Hospitality experience

Job description

AIR Communities owns and operates best-in-class apartment communities with a focus on world-class customer service. We are hiring a Resident Relations Specialist for the North Glen MacArthur community in Irving, TX.

The role concentrates on resident retention, renewal processing, and exceptional service. We offer base pay of $22.00–$23.00 per hour with monthly renewal commissions, plus benefits and a 25% rent discount at AIR communities.