Resident Experience Specialist - Onsite (Dallas)

Evergreen Residential Holdings, LLC; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Evergreen Residential seeks a customer service professional to join our on-site team in downtown Dallas, TX. The role centers on delivering a premium resident experience, handling calls, portal inquiries, and ledger questions with calm, precise communication.

You will support welcome calls, smart-home setup assistance, and collaboration with peers to resolve issues promptly. This is a Monday–Friday, 9am–6pm position with occasional overtime.

Qualifications

• 1+ year of administrative or customer service experience, with Property Management experience a plus.
• Ability to work effectively under pressure and manage escalated calls with a calm demeanor.
• Impeccable detail orientation, with excellent organization skills.
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality.
• Effective communication skills, both verbal and with ability to write clear and concise correspondence.
• Proactive, self-directed, and highly motivated.

Responsibilities

• Create and maintain a high service, customer-focused approach, and environment.
• Work independently and prioritize effectively in a fast-paced environment; collaborate effectively with peers and organizational leaders.
• Answer incoming phone calls in a polite and professional manner and forward to the appropriate internal party based on the residents’ needs.
• Assist on resident portal concerns or general usage questions.
• Assist on both prospect and resident ledgers; answering questions and troubleshooting.
• Complete resident welcome calls and emails.
• Assist with smart home account creation, accessing the locks, realtor codes, and trouble shooting.
• Other activities as assigned by your manager.

Skills

Customer service experience

Administrative support

Detail oriented

Time management

Communication skills

Microsoft Office

Adobe Suite

Education

High school diploma or GED

Tools

Property management software

Microsoft Office (Word, Excel, Outlook)

Adobe

Job description

Evergreen Residential seeks a customer service professional to join our on-site team in downtown Dallas, TX. The role centers on delivering a premium resident experience, handling calls, portal inquiries, and ledger questions with calm, precise communication.

You will support welcome calls, smart-home setup assistance, and collaboration with peers to resolve issues promptly. This is a Monday–Friday, 9am–6pm position with occasional overtime.