Resident Experience Specialist

BH Management Services, LLC; Dallas (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

BH Management, LLC, a Dallas-based multifamily owner and operator, seeks a Resident Services Specialist to handle resident inquiries and manage concierge services.

You will greet residents and guests, assist with events, maintain accurate records, and support the office team with general administrative duties.

The role emphasizes strong customer service, knowledge of Fair Housing guidelines, and collaboration with site staff to deliver a welcoming community.

Qualifications

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service role preferred.

Responsibilities

• Serve as primary contact for resident requests and concerns.
• Deliver excellent customer service to residents and property staff.
• Plan and support special functions and resident activities.
• Follow up on completed service requests with residents.
• Maintain accurate resident records and correspondence.
• Handle phones, emails, and general administrative tasks.
• Assist with housing program participation and annual recertification paperwork.
• Support Renewal Specialist with the renewal program where applicable.

Skills

Communication skills

Customer service

MS Office

Administrative skills

Tools

MS Office Suite

Job description

BH Management, LLC, a Dallas-based multifamily owner and operator, seeks a Resident Services Specialist to handle resident inquiries and manage concierge services.

You will greet residents and guests, assist with events, maintain accurate records, and support the office team with general administrative duties.

The role emphasizes strong customer service, knowledge of Fair Housing guidelines, and collaboration with site staff to deliver a welcoming community.