Resident Experience Specialist

LiveBH; McKinney, Northern (TX, KY); Hybrid; USD 42,000 - 50,000; Full time

Job summary

BH Management, LLC is hiring a Resident Services Specialist in McKinney, TX to greet residents, coordinate concierge services, and support the office team. This onsite role focuses on delivering excellent customer service, maintaining accurate resident records, and assisting with move-ins and renewals.

The role requires strong Fair Housing knowledge, effective communication, and proficiency with MS Office. Monday–Friday schedule with occasional extra duties as assigned.

Qualifications

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Excellent written and verbal communication skills.
• Proficient with MS Office and general computer skills.
• Experience in a customer-facing role preferred.

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provide effective customer service to residents and property staff by utilizing knowledge of the property.
• Assist with planning and execution of resident events and activities.
• Maintain accurate resident records and correspondence.
• Assist with move-in/move-out processes, renewals, and compliance tasks.

Skills

Customer service

Communication

MS Office

Job description

BH Management, LLC is hiring a Resident Services Specialist in McKinney, TX to greet residents, coordinate concierge services, and support the office team. This onsite role focuses on delivering excellent customer service, maintaining accurate resident records, and assisting with move-ins and renewals.

The role requires strong Fair Housing knowledge, effective communication, and proficiency with MS Office. Monday–Friday schedule with occasional extra duties as assigned.