Resident Experience Specialist | On-site Benefits

Kids for the Future; Westfield (IN); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

PTO up to 18 days per year

Volunteer PTO

Parental leave

Wellness program and gym reimbursement

Job summary

Birge & Held in Westfield, IN, is seeking a Customer Experience Associate to deliver exceptional service to prospective and current residents. You will be the first on-site contact, building relationships, answering inquiries, and guiding leasing decisions while coordinating with multiple teams to ensure smooth operations.

The role emphasizes timely issue resolution, data accuracy in Onesite, and contributing to community events and resident satisfaction goals.

Qualifications

• Demonstrated passion for customer service.
• Strong interpersonal and written communication skills.
• Experience in customer service, sales, or client-facing roles.

Responsibilities

• Build relationships with prospects and residents and provide detailed information on units and amenities.
• Address day-to-day resident concerns and coordinate with cross-functional teams.
• Maintain accurate records in property management software and prepare KPI reports.

Skills

Customer service

Communication

CRM tools

Onesite/Yardi

Tools

Onisite

Job description

Birge & Held in Westfield, IN, is seeking a Customer Experience Associate to deliver exceptional service to prospective and current residents. You will be the first on-site contact, building relationships, answering inquiries, and guiding leasing decisions while coordinating with multiple teams to ensure smooth operations.

The role emphasizes timely issue resolution, data accuracy in Onesite, and contributing to community events and resident satisfaction goals.