Resident Experience Specialist - PTO & Growth Opportunities

Birge & Held; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

18 days paid time off (PTO) per year

Volunteer Paid Time Off (PTO)

Paid parental leave up to 3 weeks

Monthly commission opportunities

Employee discounts at properties

Wellness program with gym reimbursements

Comprehensive medical, dental, and vision plans

401(k) plan with employer contributions

Tuition reimbursement program

Job summary

Birge & Held in Indianapolis is seeking a Customer Experience Associate dedicated to providing exceptional customer service to residents. This role is crucial in fostering strong relationships and understanding resident needs while meeting performance indicators.

The ideal candidate should have at least one year of experience in customer service and a deep passion for aiding residents. We offer a balanced work-life environment with numerous benefits including PTO, wellness programs, and opportunities for career growth.

Qualifications

• Demonstrate strong customer service passion and mindset.
• Possess strong interpersonal, verbal, and written communication skills.
• Show professionalism and discretion in all interactions.

Responsibilities

• Be the first contact for prospective and current residents.
• Assist in resolving resident concerns effectively.
• Conduct needs assessments for prospective residents.

Skills

Customer service passion

Interpersonal skills

Verbal communication

Written communication

Proactive mindset

Time management

Education

1 year in customer service or sales

Tools

Property management software (e.g., Onesite, Yardi)

Microsoft Office suite

CRM tools

Job description

Birge & Held in Indianapolis is seeking a Customer Experience Associate dedicated to providing exceptional customer service to residents. This role is crucial in fostering strong relationships and understanding resident needs while meeting performance indicators.

The ideal candidate should have at least one year of experience in customer service and a deep passion for aiding residents. We offer a balanced work-life environment with numerous benefits including PTO, wellness programs, and opportunities for career growth.