Resident Experience Leader

Birge & Held; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time-off policy

Commission opportunities

Employee discounts

Comprehensive medical and dental plans

401(k) plan with employer contributions

Tuition reimbursement program

Job summary

Birge & Held is seeking a Customer Experience Manager in Indianapolis. This role leads initiatives to create exceptional experiences for residents, oversees day-to-day interactions, and ensures operational excellence.

The ideal candidate will possess a strong customer service background, guiding a team to prioritize resident satisfaction and continuously improve processes.

A competitive compensation package including PTO, wellness benefits, and development opportunities is offered.

Qualifications

• Minimum of three (3) years of experience in customer service leadership or property management.
• Demonstrated passion for customer service with a proactive mindset.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Oversee resident interactions and resolve concerns efficiently.
• Develop and implement community engagement strategies.
• Monitor and analyze resident feedback to enhance satisfaction.

Skills

Customer service leadership

Interpersonal skills

Proficiency in property management software

Strong communication skills

Problem-solving mindset

Education

High school diploma or equivalent

Tools

Onesite

Yardi

Microsoft Office

Job description

Birge & Held is seeking a Customer Experience Manager in Indianapolis. This role leads initiatives to create exceptional experiences for residents, oversees day-to-day interactions, and ensures operational excellence.

The ideal candidate will possess a strong customer service background, guiding a team to prioritize resident satisfaction and continuously improve processes.

A competitive compensation package including PTO, wellness benefits, and development opportunities is offered.