Resident Experience Specialist

Birge & Held; Westfield (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

PTO up to 18 days per year

Volunteer PTO 8 hours/year

Paid parental leave

Job summary

Birge & Held in Westfield, IN seeks a Customer Experience Associate to deliver exceptional service to prospective and current residents. You will build relationships, understand needs, and work with cross-functional teams to keep operations seamless.

You’ll be the on-site contact, handle inquiries, and support leasing, events, and resident satisfaction, driving KPIs and quarterly goals at the community level.

Qualifications

• Passion for customer service and resident satisfaction.
• Ability to assess needs and match to units and amenities.
• Proven communication skills for diverse audiences.

Responsibilities

• Be the first on-site contact for residents and prospects.
• Address day-to-day challenges and collaborate with teams.
• Maintain accurate records in property management software.
• Support leasing efforts and resident events to enhance community.

Skills

Customer service orientation

Relationship building

Communication skills

CRM proficiency

Tools

Onesite

Yardi

CRM tools

Microsoft Office

Job description

Birge & Held in Westfield, IN seeks a Customer Experience Associate to deliver exceptional service to prospective and current residents. You will build relationships, understand needs, and work with cross-functional teams to keep operations seamless.

You’ll be the on-site contact, handle inquiries, and support leasing, events, and resident satisfaction, driving KPIs and quarterly goals at the community level.