Resident Experience Specialist (Multi‑Community)

Placemakr, Inc.; Washington (District of Columbia); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Competitive hourly pay

Stock options

401(k) with 4% match

Medical, vision, and dental insurance

FSA/HSA options

15 days PTO rising to 20 days

Birthday day off

Parental leave

Life insurance

Weekly pay via ZayZoon

Employee discounts

Job summary

Placemakr, Inc. seeks a Resident Experience Associate in Washington, DC to deliver exceptional service to residents and partners, coordinate arrivals and moves, and support operations across communities.

You will collaborate with housekeeping, maintenance, and operations teams, respond quickly to inquiries, and help maintain a safe, welcoming environment while upholding Placemakr’s standards. The role includes stock options, weekly pay options, and comprehensive benefits.

Qualifications

• 1+ year of experience delivering excellent customer service in hospitality, retail, multifamily, or food & beverage.
• Experience communicating effectively with residents, team members, and partners, in both verbal and written forms.
• Ability to learn and use systems or technology; prior experience with a CRM is a plus.
• Comfortable supporting multiple communities and adapting to changing priorities.
• Ability to respond with urgency while maintaining professionalism and delivering solutions.
• Handle sensitive and confidential information with discretion and integrity.
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment.
• Can‑do attitude and ability to work collaboratively in a proactive, supportive culture.
• Embodies Property Team Mission: Customer, Consistency, and Community.
• Embodies core values: Own It, Make It Better, Treat People Right.

Responsibilities

• Provide exceptional experiences to residents and partners by delivering responsive, professional, and personalized service.
• Collaborate with property teams to foster a One Team mentality.
• Maintain a safe, secure, and compliant environment by following policies and procedures.
• Assist with de-escalation of situations and support team members as needed.
• Respond to resident communications promptly and professionally.
• Ensure timely follow-up and resolution of questions and requests.
• Welcome residents, coordinate arrivals, departures, room assignments, and occupancy changes.
• Utilize maintenance, housekeeping, inspections, and other systems to support operations.
• Partner with Housekeeping, Maintenance, and Operations Leadership to address needs quickly.
• Support operations across multiple communities and travel between locations as needed.
• Respond to off-site team members via Teams, email, or other approved methods.
• Complete thorough shift handovers to ensure continuity.
• Perform additional duties as assigned.
• Stand, sit, or walk for extended periods; lift up to 50 pounds as needed.

Skills

Customer service

Effective communication

CRM experience

Multi-site support

Urgent service orientation

Discretion & integrity

Organizational skills

Team collaboration

Company values alignment

Tools

CRM

Job description

Placemakr, Inc. seeks a Resident Experience Associate in Washington, DC to deliver exceptional service to residents and partners, coordinate arrivals and moves, and support operations across communities.

You will collaborate with housekeeping, maintenance, and operations teams, respond quickly to inquiries, and help maintain a safe, welcoming environment while upholding Placemakr’s standards. The role includes stock options, weekly pay options, and comprehensive benefits.