Housekeeping Manager - Housing

Placemakr; Washington (District of Columbia); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Company stock options

401(k) + 4% employer matching program

Medical, Vision, and Dental Insurance

Flexible Spending Account & Health SAV

20 days of paid time off (PTO)

8 floating holidays per year

Monthly cell phone reimbursement

Job summary

Placemakr is seeking a Housekeeping Manager to lead and coordinate housekeeping operations across the Washington metro area, ensuring ultra-high cleanliness and resident readiness. You will manage internal teams and third-party vendors while partnering with leaders to meet occupancy schedules and safety standards.

The role requires strong leadership, vendor management, and quality control capabilities, with a focus on coaching staff and optimizing operations across multiple properties.

Qualifications

• Four or more years of housekeeping or facilities experience in multifamily housing, hospitality, or similar.
• Two or more years in a leadership role overseeing housekeeping or operations teams.
• Experience managing third-party service providers and vendor relationships.
• Strong organizational and logistical planning skills across multiple locations.

Responsibilities

• Own the housekeeping operation's success across the portfolio to ensure exceptional cleanliness and resident readiness.
• Lead, coach, and develop Supervisors, Housekeepers, and Housepersons for quality, productivity, and service.
• Coordinate internal teams and third‑party vendors, ensuring consistent execution to Placemakr standards.
• Develop daily staffing plans based on occupancy, priorities, and business needs.
• Conduct routine quality inspections and provide coaching or corrective action when standards are not met.

Skills

Leadership

Operations management

Vendor management

Scheduling & staffing

Quality inspections

Staff coaching

Communication

Job description

Role Overview

At Placemakr, the Housekeeping Manager leads housekeeping operations to ensure exceptional cleanliness and resident satisfaction across multiple communities within the Washington metro area. In this role, you will coordinate cleaning schedules, manage internal and third‑party teams, partner with operational leaders, conduct inspections, coach staff, and ensure compliance with standards and safety procedures.

Key Responsibilities

• Own the overall success of the housekeeping operation by ensuring exceptional cleanliness, operational efficiency, cost control, and Resident Ready execution across the assigned portfolio.
• Lead, coach, develop, and hold Housekeeping Supervisors, Housekeepers, and Housepersons accountable for delivering exceptional quality, productivity, and service while embodying Placemakr's core values and community norms.
• Manage the daily coordination of departure cleans, monthly occupied cleanings, inspections, and special cleaning projects across multiple communities.
• Partner closely with Housing Coordinators and the Housing Program Manager to prioritize Resident Ready activities and ensure residences are prepared for occupancy on schedule.
• Coordinate and oversee both internal housekeeping teams and third‑party cleaning vendors, ensuring consistent execution, accountability, and adherence to Placemakr quality standards.
• Conduct routine quality inspections and cleanliness audits while providing immediate coaching and corrective action when standards are not met.
• Develop daily work assignments and staffing plans based on occupancy, operational priorities, resident schedules, and business needs.
• Lead housekeeping operations by coordinating and holding third‑party housekeeping partners accountable for staffing, scheduling, training, quality, performance, and service delivery in accordance with Placemakr standards.
• Monitor vendor performance, communicate expectations clearly, and ensure service level agreements and quality standards are consistently achieved.
• Maintain housekeeping inventories, linen supplies, cleaning equipment, and operational resources while controlling expenses and minimizing waste.
• Monitor departmental productivity, labor utilization, supply costs, and operational KPIs while identifying opportunities to improve efficiency and profitability.
• Partner with Resident Experience, Maintenance, Housing Operations, and Property Leadership to proactively identify operational challenges and ensure timely resolution.
• Ensure compliance with client requirements, company policies, confidentiality standards, safety procedures, and standard operating procedures.
• Provide hands‑on operational support during periods of high business demand, recognizing that great leadership means supporting your team when it matters most.
• Additional duties and responsibilities, as assigned.

Qualifications

• Four or more years of housekeeping, hospitality, multifamily housing, facilities, or residential cleaning experience.
• Two or more years of leadership experience managing housekeeping or operational teams.
• Experience managing third‑party service providers.
• Valid, unrevoked driver’s license and ability to drive to and from Placemakr properties daily as needed.
• Strong organizational and logistical planning skills with the ability to coordinate cleaning operations across multiple locations.
• Demonstrated experience maintaining high‑quality standards through inspections, coaching, and accountability.
• Experience managing inventories, operational supplies, labor productivity, and departmental expenses.
• Strong communication and relationship‑building skills with the ability to collaborate across multiple operational departments.
• Excellent problem‑solving skills and the ability to adapt quickly to changing operational priorities.
• High degree of professionalism, integrity, accountability, and discretion when handling sensitive resident, client, partner, and company information.
• Comfortable learning and utilizing multiple technology platforms and operational systems.
• You embody our Property Team mission of Customer, Consistency, and Community (Norms).
• You lead by example and embody the core values of Placemakr: Own It, Make It Better, Treat People Right.
• Ability to stand, sit, or walk for extended periods and lift, carry, push, or pull objects weighing up to 50 pounds without assistance.

Benefits

• Competitive salary
• Company stock options
• 401(k) + 4% employer matching program
• Medical, Vision, and Dental Insurance plan options
• Flexible Spending Account & Health Savings Account options
• 20 days of paid time off (PTO) per year (increases to 25 days after 2.5 years)
• Up to 8 floating holidays per year
• Monthly cell phone reimbursement and health & wellness stipend
• Management Training Program
• Paid Parental Leave
• Paid Life Insurance
• Early wage access via ZayZoon
• Discounts to stay at select Placemakr properties across the U.S.

Community Norms

Employees are expected to embody the core values: Own It, Make It Better, and Treat People Right.

Equal Opportunity / EEO Statement

Placemakr is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. All information will be kept confidential according to EEO guidelines. Placemakr participates in the E‑Verify program as part of our hiring process.

Additional Notes

Applicants must be legally authorized to work in the United States, be at least 18 years old, and are required to provide proof of eligibility. Candidates for positions involving driving company vehicles must complete an MVR check. A Motor Vehicle Record check is required for ongoing employment. If you require accommodations during the application process, please let us know.