Resident Experience Associate

Placemakr, Inc.; Washington (District of Columbia); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Competitive hourly pay

Stock options

401(k) with 4% match

Medical, vision, and dental insurance

FSA/HSA options

15 days PTO rising to 20 days

Birthday day off

Parental leave

Life insurance

Weekly pay via ZayZoon

Employee discounts

Job summary

Placemakr, Inc. seeks a Resident Experience Associate in Washington, DC to deliver exceptional service to residents and partners, coordinate arrivals and moves, and support operations across communities.

You will collaborate with housekeeping, maintenance, and operations teams, respond quickly to inquiries, and help maintain a safe, welcoming environment while upholding Placemakr’s standards. The role includes stock options, weekly pay options, and comprehensive benefits.

Qualifications

• 1+ year of experience delivering excellent customer service in hospitality, retail, multifamily, or food & beverage.
• Experience communicating effectively with residents, team members, and partners, in both verbal and written forms.
• Ability to learn and use systems or technology; prior experience with a CRM is a plus.
• Comfortable supporting multiple communities and adapting to changing priorities.
• Ability to respond with urgency while maintaining professionalism and delivering solutions.
• Handle sensitive and confidential information with discretion and integrity.
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment.
• Can‑do attitude and ability to work collaboratively in a proactive, supportive culture.
• Embodies Property Team Mission: Customer, Consistency, and Community.
• Embodies core values: Own It, Make It Better, Treat People Right.

Responsibilities

• Provide exceptional experiences to residents and partners by delivering responsive, professional, and personalized service.
• Collaborate with property teams to foster a One Team mentality.
• Maintain a safe, secure, and compliant environment by following policies and procedures.
• Assist with de-escalation of situations and support team members as needed.
• Respond to resident communications promptly and professionally.
• Ensure timely follow-up and resolution of questions and requests.
• Welcome residents, coordinate arrivals, departures, room assignments, and occupancy changes.
• Utilize maintenance, housekeeping, inspections, and other systems to support operations.
• Partner with Housekeeping, Maintenance, and Operations Leadership to address needs quickly.
• Support operations across multiple communities and travel between locations as needed.
• Respond to off-site team members via Teams, email, or other approved methods.
• Complete thorough shift handovers to ensure continuity.
• Perform additional duties as assigned.
• Stand, sit, or walk for extended periods; lift up to 50 pounds as needed.

Skills

Customer service

Effective communication

CRM experience

Multi-site support

Urgent service orientation

Discretion & integrity

Organizational skills

Team collaboration

Company values alignment

Tools

CRM

Job description

Resident Experience Associate – Washington, DC

Placemakr combines apartment living, vacation rentals, and hotel stays into a unified experience. We partner with developers, operators, and investors to curate a collection of apartment‑like spaces in carefully selected neighborhoods.

Key Responsibilities

• Consistently provide an exceptional experience to all residents and partners by delivering responsive, professional, and personalized service.
• Collaborate effectively with property team members to foster a "One Team" mentality.
• Maintain a safe, secure, and compliant environment by following established policies and procedures.
• Assist with de‑escalation of situations and support team members as needed.
• Respond to resident communication in a timely, professional, and solution‑oriented manner.
• Show strong sense of urgency in responding to resident questions, concerns, and service requests while ensuring follow‑up and resolution.
• Welcome residents, coordinate arrivals, departures, room assignments, and occupancy changes in accordance with company standards.
• Utilize maintenance, housekeeping, inspections, and other operational systems to facilitate smooth operations.
• Partner closely with Housekeeping, Maintenance, and Operations Leadership to address resident needs quickly and effectively.
• Support operations across multiple communities and travel between locations as business needs require.
• Respond promptly and effectively to off‑site, cross‑functional team members via Teams, email, or other approved communication methods.
• Complete thorough and effective shift handovers at the conclusion of each shift to ensure seamless continuity of operations.
• Perform additional duties and responsibilities as assigned.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing ≤ 50 pounds without assistance.

Qualifications

• 1+ year of experience delivering excellent customer service in hospitality, retail, multifamily, or food & beverage.
• Experience communicating effectively with residents, team members, and partners, in both verbal and written forms.
• Ability to learn and use systems or technology; prior experience with a CRM is a plus.
• Comfortable supporting multiple communities and adapting to changing priorities.
• Ability to respond with urgency while maintaining professionalism and delivering solutions.
• Handle sensitive and confidential information with discretion and integrity.
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment.
• Can‑do attitude and ability to work collaboratively in a proactive, supportive culture.
• Embodies Property Team Mission: Customer, Consistency, and Community.
• Embodies core values: Own It, Make It Better, Treat People Right.

Benefits & Perks

• Competitive hourly pay of $24.25.
• Company stock options.
• 401(k) with 4% employer match.
• Medical, vision, and dental insurance options.
• Flexible Spending Account & Health Savings Account options.
• 15 days of accrued PTO per year, increasing to 20 days after 2.5 years.
• Paid birthday day off.
• Paid parental leave.
• Paid life insurance.
• Weekly paychecks and pre‑pay option via ZayZoon.
• Discounts to stay at select Placemakr properties nationwide.

Our Community Norms

• We own it.
• We make it better.
• We treat people right.

Equal Opportunity Employer

Applicants must be legally authorized to work in the United States and be at least 18 years old. Placemakr provides reasonable accommodation for the application process upon request. All information is confidential in accordance with EEO guidelines. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Placemakr participates in the E‑Verify program. All new hires must complete Form I‑9 and may be verified through E‑Verify.