Resident Experience Specialist

GCI Residential, LLC | Goldberg Companies, Inc. | GCI Construction | GCI Development; Willoughby (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation and holidays

Health/dental insurance

401(k) plan

Life insurance

Job summary

GCI Residential is seeking a Resident Services Specialist for the Pine Ridge community in Willoughby Hills, OH. You will provide administrative support to the Property Supervisor, handle resident inquiries, and assist with rent processes to maintain smooth property operations.

The role emphasizes strong customer service, effective communication, and teamwork with maintenance and leasing staff. A high school diploma and relevant experience are preferred, with a comprehensive benefits package

Qualifications

• Excellent customer service and communication abilities.
• Ability to build relationships with residents and team members.
• Strong problem-solving and self-motivation.

Responsibilities

• Provide administrative support to Property Supervisor and team.
• Deliver responsive customer service to residents to aid retention.
• Answer phones, take messages, and direct inquiries appropriately.
• Assist in rent collection and distribute notices.
• Verify utility accounts for residents and coordinate move-ins/outs.
• Support maintenance coordination and other duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Computer skills

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

Outlook

Job description

GCI Residential is seeking a Resident Services Specialist for the Pine Ridge community in Willoughby Hills, OH. You will provide administrative support to the Property Supervisor, handle resident inquiries, and assist with rent processes to maintain smooth property operations.

The role emphasizes strong customer service, effective communication, and teamwork with maintenance and leasing staff. A high school diploma and relevant experience are preferred, with a comprehensive benefits package