Resident Services Lead: Elevate Tenant Experience

GCI Residential; Willoughby Hills (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and holidays

Health/dental insurance (optional)

401(k) plan

Life insurance

Job summary

GCI Residential, a prominent real estate development and management firm, is seeking a Resident Services Specialist at our Pine Ridge location in Willoughby Hills, OH. You will support residents with exceptional service and help maintain smooth property operations.

The role emphasizes customer service, communication, and problem solving, with responsibilities ranging from rent-related tasks to coordinating move-ins and interfacing with the maintenance team.

Qualifications

• Strong focus on customer service required.
• Excellent interpersonal and communication skills with an ability to build relationships.
• A skilled problem solver and self-motivated.
• Strong computer skills (MS Word, Excel, Outlook).

Responsibilities

• Provides accurate and detailed administrative support to Property Supervisor and other team members to ensure smooth operation of assigned property.
• Provides GCI worthy customer service with the goal of retaining customers for life.
• Seek to understand and identify the needs of the residents, answering questions and resolving issues as they arise.
• Answers phones, takes messages and directs callers as appropriate.
• Participates in rent collection process.
• Prepare and distribute notices for residents.
• Verifies utility account information for new and current residents.
• Packages move-out files and generates move-out condition reports.
• Coordinates move in, move outs with Maintenance Department.
• Performs other duties as directed or assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Self-motivated

MS Word

Excel

Outlook

Education

High School Diploma or Equivalent

2+ years admin or customer service experience

Experience with residential property management software

Tools

MS Word

Excel

Outlook

Property management software

Job description

GCI Residential, a prominent real estate development and management firm, is seeking a Resident Services Specialist at our Pine Ridge location in Willoughby Hills, OH. You will support residents with exceptional service and help maintain smooth property operations.

The role emphasizes customer service, communication, and problem solving, with responsibilities ranging from rent-related tasks to coordinating move-ins and interfacing with the maintenance team.