Resident Experience Specialist - Entry Level

GoldOller Real Estate Investments; Beachwood (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

12 Paid Holidays

Paid Time Off (2 weeks, first year)

CelebrateYOU Day

Medical, Dental & Vision plans

HRA employer funded

Paid Maternity Leave

Life Insurance

401(k) with company match

Property amenities access

Job summary

GoldOller Real Estate Investments is seeking a Resident Relations Specialist in Beachwood, OH. This entry-level role focuses on building positive relationships with residents, supporting leasing activities, and maintaining high resident satisfaction.

The position emphasizes exceptional customer service, collaboration with the community team, and event coordination to enhance retention. You will engage with residents, assist with rent processes, respond to concerns, and help create a welcoming,

Qualifications

• Exceptional customer service experience required and an entry-level opportunity to learn the multifamily industry.
• Strong sales and customer service skills are essential for resident relations.
• Familiarity with property management software and regulatory guidelines is a plus.

Responsibilities

• Provide administrative and operational support to meet occupancy and revenue goals.
• Lease and renew apartments with professional practices and accurate paperwork.
• Address resident questions promptly with clear documentation.
• Maintain positive resident relations and assist with rent collection.
• Monitor safety, leases, and community policies; communicate needs to management.
• Support events and cross-train in leasing or other operations as needed.

Skills

Strong sales & service

Customer service

Property management ops

Microsoft Office

Communication

Fair Housing knowledge

Relationship building

Tools

EliseAI

RealPage/OneSite/AIRMa

Job description

GoldOller Real Estate Investments is seeking a Resident Relations Specialist in Beachwood, OH. This entry-level role focuses on building positive relationships with residents, supporting leasing activities, and maintaining high resident satisfaction.

The position emphasizes exceptional customer service, collaboration with the community team, and event coordination to enhance retention. You will engage with residents, assist with rent processes, respond to concerns, and help create a welcoming,