Resident Services Specialist

GCI Residential; Willoughby Hills (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and holidays

Health/dental insurance (optional)

401(k) plan

Life insurance

Job summary

GCI Residential, a prominent real estate development and management firm, is seeking a Resident Services Specialist at our Pine Ridge location in Willoughby Hills, OH. You will support residents with exceptional service and help maintain smooth property operations.

The role emphasizes customer service, communication, and problem solving, with responsibilities ranging from rent-related tasks to coordinating move-ins and interfacing with the maintenance team.

Qualifications

• Strong focus on customer service required.
• Excellent interpersonal and communication skills with an ability to build relationships.
• A skilled problem solver and self-motivated.
• Strong computer skills (MS Word, Excel, Outlook).

Responsibilities

• Provides accurate and detailed administrative support to Property Supervisor and other team members to ensure smooth operation of assigned property.
• Provides GCI worthy customer service with the goal of retaining customers for life.
• Seek to understand and identify the needs of the residents, answering questions and resolving issues as they arise.
• Answers phones, takes messages and directs callers as appropriate.
• Participates in rent collection process.
• Prepare and distribute notices for residents.
• Verifies utility account information for new and current residents.
• Packages move-out files and generates move-out condition reports.
• Coordinates move in, move outs with Maintenance Department.
• Performs other duties as directed or assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Self-motivated

MS Word

Excel

Outlook

Education

High School Diploma or Equivalent

2+ years admin or customer service experience

Experience with residential property management software

Tools

MS Word

Excel

Outlook

Property management software

Job description

Join one of GCI’s inspiring and vibrant communities as a Resident Services Specialist at our Pine Ridge location in Willoughby Hills, OH. We offer our employees competitive compensation and comprehensive benefits.

GCI Residential, is a prominent and diversified real estate development and management firm that is committed to offering exceptional places to live and work. Our Resident Services Specialist's make a lasting impact by assisting residents by demonstrating an unparalleled commitment to customer service and resident satisfaction.

What You Will Do:

• Provides accurate and detailed administrative support to Property Supervisor and other team members to ensure smooth operation of assigned property
• Provides GCI worthy customer service with the goal of retaining customers for life
• Seek to understand and identify the needs of the residents, answering questions and resolving issues as they arise
• Answers phones, takes messages and directs callers as appropriate
• Participates in rent collection process
• Prepare and distribute notices for residents
• Verifies utility account information for new and current residents
• Packages move-out files and generates move-out condition reports
• Coordinates move in, move outs with Maintenance Department
• Performs other duties as directed or assigned

Requirements

What We Need:

• Strong focus on customer service required
• Excellent interpersonal and communication skills with an ability to build relationships
• A skilled problem solver and self-motivated
• Strong computer skills (MS Word, Excel, Outlook)

Education, Licenses, and Certifications:

• High School Diploma or Equivalent
• Two or more years administrative and/or customer service experience, preferably in property management
• Experience with residential property management software preferred

Still Undecided?

• We are names not numbers. We have an exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools to achieve a successful and meaningful career.
• We offer a comprehensive compensation package including paid vacation and holidays, optional health/dental, 401(k) plan, and life insurance.
• We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.
• We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.

Equal Opportunity Employer.