Resident Services Specialist: Customer Experience & Admin

Goldberg Companies/GCI Residential; Willoughby Hills (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) plan

Life insurance

Job summary

GCI Residential, a prominent real estate development and management firm, is seeking a Resident Services Specialist at its Pine Ridge location in Willoughby Hills, OH. The role focuses on customer service and resident satisfaction with competitive compensation and comprehensive benefits.

You will support the Property Supervisor, handle resident inquiries, and assist with rent processes and notices while maintaining strong relationships with residents and teams.

Qualifications

• Strong focus on customer service required.
• Excellent interpersonal and communication skills with an ability to build relationships.
• A skilled problem solver and self-motivated.
• Strong computer skills (MS Word, Excel, Outlook)

Responsibilities

• Provides administrative support to Property Supervisor and team for smooth operation of property.
• Delivers customer service aimed at resident retention.
• Identifies resident needs and resolves issues as they arise.
• Answers phones, takes messages and directs callers appropriately.
• Participates in rent collection processes.
• Prepares and distributes notices for residents.
• Verifies utility account information for new and current residents.
• Packages move-out files and generates move-out condition reports.
• Coordinates move-ins/outs with Maintenance Department.
• Performs other duties as directed or assigned.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

MS Word

MS Excel

MS Outlook

Self-motivation

Education

High School Diploma or Equivalent

Tools

Residential property management software

Job description

GCI Residential, a prominent real estate development and management firm, is seeking a Resident Services Specialist at its Pine Ridge location in Willoughby Hills, OH. The role focuses on customer service and resident satisfaction with competitive compensation and comprehensive benefits.

You will support the Property Supervisor, handle resident inquiries, and assist with rent processes and notices while maintaining strong relationships with residents and teams.