Resident Experience Specialist

HTU; Corvallis (OR); Hybrid; USD 18,000 - 26,000; Full time

Job summary

HTU is seeking a role focused on exceptional customer service for residents, guests, and prospective tenants in Corvallis. You will assist with inquiries, guide residents on policies, and support leasing activities including tours and social media outreach.

The role also involves planning community events, handling resident records, coordinating room assignments, and supporting communications. It requires teamwork, reliability, and willingness to learn campus resources.

Qualifications

• Strong communication and interpersonal skills with the ability to lead, motivate, and mentor diverse groups.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on-call for emergencies.
• Good standing account if currently a resident.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Assist residents with inquiries, concerns, and requests, serving as a knowledgeable resource on community policies and campus services.
• Participate actively in leasing and marketing efforts including outreach, social media strategy, tours, and handling inquiries.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, and supporting communications.
• Promote safety by enforcing community policies, reporting issues, and assisting with emergency protocols.
• Collaborate with staff and participate in meetings, training, and professional development.
• Assist in the “turn” process and other responsibilities as needed based on community requirements.

Skills

Communication

Teamwork

Organizational skills

Customer service

Tools

Basic computer skills

Job description

HTU is seeking a role focused on exceptional customer service for residents, guests, and prospective tenants in Corvallis. You will assist with inquiries, guide residents on policies, and support leasing activities including tours and social media outreach.

The role also involves planning community events, handling resident records, coordinating room assignments, and supporting communications. It requires teamwork, reliability, and willingness to learn campus resources.