Resident Experience & Leasing Specialist

HTU; Cayce (SC); Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Advancement opportunities

Job summary

HTU seeks a dedicated Community Services Associate to welcome residents, answer questions, and support campus operations. You will help with tours, leasing, events, and daily administrative tasks while promoting safety and inclusive experiences for all residents and guests.

Flexibility for evenings, weekends, and emergencies is required; strong communication and teamwork are essential for success in this on-site role at our Cayce, SC community.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a team.
• Organizational and time management skills.
• Willingness to learn campus resources and services.
• Commitment to diversity, inclusion and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends and special events, and be on-call for emergencies.
• Good standing account if a current resident.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and guests.
• Assist residents with inquiries, concerns, and requests, serving as a knowledgeable resource on community policies and campus services.
• Participate in leasing and marketing efforts including outreach, social media strategy, tours, and handling inquiries.
• Develop and implement community activities and events to foster engagement and social connections.
• Perform administrative duties such as managing resident records, coordinating room assignments, and supporting communication channels.
• Promote safety by enforcing community policies, reporting issues, and assisting with emergency response protocols.
• Collaborate with staff and participate in meetings, training, and professional development.
• Assist in the “turn” process and other responsibilities as needed based on community needs.

Skills

Communication

Interpersonal skills

Leadership

Teamwork

Time management

Organizational skills

Customer service

Campus resources

Flexibility

On-call readiness

Tools

Microsoft Office

Campus software

Social media

Job description

HTU seeks a dedicated Community Services Associate to welcome residents, answer questions, and support campus operations. You will help with tours, leasing, events, and daily administrative tasks while promoting safety and inclusive experiences for all residents and guests.

Flexibility for evenings, weekends, and emergencies is required; strong communication and teamwork are essential for success in this on-site role at our Cayce, SC community.