Resident Experience & Leasing Specialist

Rippling; Coppell (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Hastings End is seeking a Customer Experience Specialist/Leasing role focused on housekeeping and property upkeep. You will clean common areas, assist with move-ins, maintain amenity spaces, and ensure hygiene across restrooms, kitchens, and laundry facilities.

The position emphasizes safety, responsive resident service, and team collaboration to uphold high standards. The role requires flexibility, ability to work independently, and willingness to wear a company uniform.

Qualifications

• Previous experience in housekeeping or janitorial services preferred.
• High School Diploma or equivalency.
• Knowledge of cleaning procedures, equipment, and proper use and storage of chemicals.
• Strong attention to detail and ability to maintain high standards of cleanliness and maintenance.
• Excellent customer service skills and ability to communicate effectively with residents and property management team.
• Basic knowledge of maintenance tasks, such as light bulb replacement and minor plumbing repairs.
• Ability to work independently and as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.
• Willingness to wear company-provided uniform during working hours.

Responsibilities

• Perform thorough cleaning of common areas, including hallways, breezeways, lobbies, elevators, and community spaces, maintaining a pristine and welcoming environment.
• Assist with new move-ins, ensuring units are clean and well-prepared for new tenants.
• Maintain cleanliness of amenity areas, addressing dusting, mopping, and vacuuming needs.
• Clean and sanitize restrooms, kitchens, and laundry facilities to uphold high hygiene standards.
• Dispose of trash and recycling materials promptly and in an organized manner.
• Perform basic maintenance tasks such as changing light bulbs, fixing minor plumbing issues, and ensuring all equipment is in good working order.
• Keep grounds, landscaping, and parking areas in good condition.
• Respond promptly and courteously to resident requests and complaints, entering service requests through company systems.
• Monitor the property for safety hazards or security concerns and report them to the property management team.
• Maintain inventory of cleaning and maintenance supplies, notifying management when restocking is required.
• Keep storerooms organized and up to safety standards.
• Learn and maintain pool systems according to company standards.
• Report any maintenance issues or repairs needed to the appropriate personnel.
• Uphold high standards of cleanliness and maintenance, ensuring all areas meet or exceed established guidelines.
• Other duties as assigned.

Skills

Housekeeping experience

Customer service

Maintenance basics

Independent worker

Education

High School Diploma

Job description

Hastings End is seeking a Customer Experience Specialist/Leasing role focused on housekeeping and property upkeep. You will clean common areas, assist with move-ins, maintain amenity spaces, and ensure hygiene across restrooms, kitchens, and laundry facilities.

The position emphasizes safety, responsive resident service, and team collaboration to uphold high standards. The role requires flexibility, ability to work independently, and willingness to wear a company uniform.