Front Desk Supervisor & Building Operations

FirstService Residential; Nashville (TN); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Travel for training

Job summary

FirstService Residential is seeking a Front Desk Lead who can supervise staff, handle scheduling, payroll, and incident reports. You will train new hires, assist with admin tasks, and manage visitor and resident flows with strong customer service.

The role requires quick response to emergencies and excellent communication. The position offers full benefits, paid holidays, a 401(k) match, and potential travel for training or company functions.

Qualifications

• High school diploma or equivalent preferred; college courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Command of information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for Manager’s review.
• Works closely with the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests for approval.
• Assists in investigations and tape/log reviews for incidents.
• Helps Property Manager with administrative tasks and mailings.
• Demonstrates excellent customer service, communication, and time management.
• Monitors Emergency Response System and controls access to the building.
• Responds to emergencies in a timely manner within hours of notification.
• Maintains a safe and secure environment throughout the building.
• May be assigned other duties by on-site property manager.

Skills

Customer service

Communication

Multitasking

Emergency response

Time management

Education

High school diploma or equivalent

Business or hospitality coursework

Tools

Information systems hardware/software

Job description

FirstService Residential is seeking a Front Desk Lead who can supervise staff, handle scheduling, payroll, and incident reports. You will train new hires, assist with admin tasks, and manage visitor and resident flows with strong customer service.

The role requires quick response to emergencies and excellent communication. The position offers full benefits, paid holidays, a 401(k) match, and potential travel for training or company functions.