Resident Experience & Safety Concierge

Associa; Honolulu (HI); On-site; USD 32,000 - 34,000; Full time

Job summary

Associa is seeking a Residential Advisor for Symphony Honolulu to deliver a premium home experience to owners and residents, enforce building rules, and monitor common areas for violations. The role requires strong customer service and safety awareness and involves responding to incidents with management coordination.

The position requires a high school diploma, a current Guard Card, CPR/First Aid/AED certifications, and computer literacy.

Qualifications

• Experience: Prefer at least 1-year experience in hospitality or condo security. Customer service background desired.
• Knowledge Federal, State and City & County laws and ordinances pertaining to condominiums.
• Education / Training High school diploma or equivalent. Must have a current Guard Card, CPR Certification, be First Aid Certified, AED Certified and have computer skills.
• Skills Able to read, write, type, give and receive oral reports. Computer literate, type 25 wpm, report writing. Good human relations and leadership skills.
• Prerequisites: Valid identification. Be ambulatory and able to assist residents, guests, patrons and employees in an emergency. Completion of various R.A. training courses as described in the training section of the Residential Advisor Employee Handbook.

Responsibilities

• Provide a premium home experience to all Symphony Honolulu owners and residents.
• Maintain order, enforce all Symphony Honolulu rules, regulations and policies, and ensure the observance of applicable laws. Patrol all lobbies, corridors, public rooms, and other areas to detect violations and investigate disturbances, complaints, and accidents. Confer with management, interview guests and employees, warn or trespass violators and caution careless persons.
• Render and obtain assistance for accident victims and document information via incident reports. As a first responder to emergency situations, the Residential Advisor must be able to rapidly ascend multiple flights of stairs and assist emergency and law enforcement personnel as needed. Must be able to use a portable radio for receiving and transmitting information.

Skills

Customer service

Security procedures

Emergency response

Communication

Incident reporting

Education

High school diploma or equivalent

Job description

Associa is seeking a Residential Advisor for Symphony Honolulu to deliver a premium home experience to owners and residents, enforce building rules, and monitor common areas for violations. The role requires strong customer service and safety awareness and involves responding to incidents with management coordination.

The position requires a high school diploma, a current Guard Card, CPR/First Aid/AED certifications, and computer literacy.