Resident Experience Concierge - Luxury Condo Front Desk

HOAMCO (Homeowners Association Management Company); Scottsdale (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

401k with company match

Paid time off

Parental leave

Training assistance

EAP and Calm Health

Disability insurance

Life insurance

Pet insurance

Job summary

HOAMCO is seeking an energetic Front Desk Administrative Associate to welcome residents, guests, and vendors with outstanding service. The role supports daily property operations, maintains records, and coordinates resident service requests in a luxury condominium community.

The ideal candidate is friendly, detail-oriented, and capable of multitasking in a fast-paced environment while delivering an exceptional resident experience.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Professional, friendly, and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office programs and general computer systems.
• Administrative experience preferred.
• Reception, hospitality, concierge, or customer service experience is a plus.

Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
• Assist residents with package retrieval and delivery notifications.
• Manage resident fob access, credentials, and related requests.
• Answer and direct phone calls professionally and efficiently.
• Schedule appointments, meetings, and resident service requests.
• Provide general administrative support to the management team.
• Respond to resident questions and concerns while delivering exceptional customer service.
• Maintain accurate records, logs, and community databases.
• Assist with office organization, filing, correspondence, and special projects.
• Support community events and resident engagement activities when needed.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Multitasking

Organization

MS Office

Administrative experience

Reception experience

Tools

Microsoft Office

Computer systems

Job description

HOAMCO is seeking an energetic Front Desk Administrative Associate to welcome residents, guests, and vendors with outstanding service. The role supports daily property operations, maintains records, and coordinates resident service requests in a luxury condominium community.

The ideal candidate is friendly, detail-oriented, and capable of multitasking in a fast-paced environment while delivering an exceptional resident experience.