Luxury Residential Concierge & Security Specialist

Staffing Solutions of Hawaii; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Insurance (Medical, Dental, Vision)

Paid Time Off (PTO)

Paid Holidays

Simple IRA Retirement Plan

Referral Program

Annual holiday bonus program

Birthday time off

Monthly team meals

Job summary

Staffing Solutions of Hawaii is seeking a Residential Specialist to join our growing team at Honolulu, HI. You will create positive relationships with residents, guests and vendors while delivering exceptional customer service and maintaining building operations.

Responsibilities include monitoring access, patrolling, responding to requests, coordinating deliveries, and supporting security and amenities staff. Requires strong communication and reliable schedule.

Qualifications

• Proof of authorization/eligibility to work in the U.S.
• CPR and First Aid certification preferred; training and certification will be provided after a 90-day probationary period.
• Hawaii Guard Card preferred; training and certification will be provided after a 90-day probationary period. Must be willing and able to obtain a guard card.
• Must have a valid driver's license, the ability to maneuver a vehicle with a manual transmission (stick shift) preferred, and an acceptable driving record as defined in the company's Acceptable Driving Record Policy.
• Must be willing and able to obtain a guard card.
• High School diploma or equivalent.
• Experience in high end customer service roles.
• Experience at a 4 or 5-star hotel or luxury condominium preferred.
• Able to handle excessive standing, frequent walking, bending, kneeling and other repetitive motions.
• Must have manual dexterity to use and operate all necessary equipment and the ability to safely lift 50lbs.

Responsibilities

• Create positive, professional relationships with homeowners, residents, guests, vendors and contractors while providing exceptional customer service and genuine Aloha Spirit.
• Maintain order and enforce building rules, regulations, policies and procedures. Escalate contentious situations or concerns to Management as appropriate.
• Serve as a front-line security presence by monitoring access, verifying authorized visitors and preventing unauthorized entry or solicitation.
• Monitor CCTV cameras and conduct routine patrols of residential floors, storage areas, parking garages, mechanical rooms, amenities and outdoor areas. Document patrols and report suspicious activity or safety concerns.
• Respond to resident and guest requests, service needs and questions, following through to resolution whenever possible.
• Receive, organize, record and securely store packages and parcels for residents, guests and Management.
• Escort authorized guests, workers, homeowners and visitors to residences or other areas of the property as requested.
• Manage the porte cochère by directing vehicle and pedestrian traffic, staging vehicles, opening doors, assisting with luggage and explaining parking options. Operate valet services as needed.
• Provide attentive service throughout the 7th-floor amenities, including assisting with reservations, events and equipment. Maintain cleanliness, monitor supplies, report equipment issues and create work orders as needed.
• Respond to emergencies including fire, medical incidents, flooding, elevator emergencies, hazardous materials and other security situations. Provide assistance, protect incident scenes and complete required reports.
• Manage contractor access by verifying authorization, maintaining logs and documenting work performed.
• Manage Loading Dock access, including checking in delivery companies, coordinating vehicle access and maintaining the Moves and Deliveries Schedule.
• Maintain accurate logs, files and records related to building operations and security.
• Communicate effectively with team members using two-way radios, including the phonetic alphabet and radio codes.
• Maintain clean, organized work areas and provide coverage for other stations during breaks or as needed.

Job description

Staffing Solutions of Hawaii is seeking a Residential Specialist to join our growing team at Honolulu, HI. You will create positive relationships with residents, guests and vendors while delivering exceptional customer service and maintaining building operations.

Responsibilities include monitoring access, patrolling, responding to requests, coordinating deliveries, and supporting security and amenities staff. Requires strong communication and reliable schedule.