Front Desk Supervisor

Associa; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Associa is seeking a Welcome Ambassador Supervisor to ensure a positive resident experience while maintaining security and orderly access. The role requires friendly, detail-oriented service and the ability to multitask across front-desk duties.

The supervisor will greet residents and guests, monitor access, and operate the Emergency Response System, maintaining accurate daily logs and responding promptly to incidents.

Qualifications

• Minimum of 2 years Front Desk/Concierge experience.
• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Strong written and verbal communication skills.

Responsibilities

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Front Desk

Bilingual English/Spanish

Customer service

Time management

Education

High school diploma

Tools

MS Word

MS Excel

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Welcome Ambassador Supervisor must have strong communication, telephone, and customer service skills. This position also requires the person to be detailed oriented and able to multitask. In this position you must have an approachable and friendly attitude, able to meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

POSITION RESPONSIBILITIES:

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Requirements

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record and have reliable means of transportation to work.

Education/Experience/Knowledge:

• Minimum of 2 years of Front Desk/Concierge expérience.
• High school diploma or equivalency preferred.
• Intermediate at minimum computer skills (Microsoft Word, Excel)
• Effective written and verbal communication skills in English and Spanish.
• Must speak English, Spanish is a plus. Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Special Requirements:

• Ability to lift 30 -- 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive and exchange information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirement.
• Ability to respond to emergencies on a timely manner.

Equal Opportunity Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.