Remote-Eligible Resident Services Manager

Associa; Honolulu (HI); On-site; USD 45,000 - 60,000; Full time

Job summary

Associa seeks a Customer Service Manager in Honolulu, Hawaii. The CSM will compile and analyze resident input, managing communications and overseeing responsibilities related to resident services.

The ideal candidate will have strong communication skills, experience in program coordination, and proficiency in computer software. This role requires occasional evening and weekend work, as well as the ability to manage resident relations effectively.

Qualifications

• Valid Hawaii driver’s license is required.
• 1-3 years of related work experience required.
• Experience with office equipment and educational program organization is preferred.

Responsibilities

• Assist GM/AGM with resident processing and maintenance.
• Oversee incident reports and ensure proper resolutions.
• Manage communication and information dissemination to residents.

Skills

House rules knowledge

Computer software proficiency

Experience in educational program coordination

Communication skills

Conflict de-escalation skills

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office Suite

Apple computers

Job description

Associa seeks a Customer Service Manager in Honolulu, Hawaii. The CSM will compile and analyze resident input, managing communications and overseeing responsibilities related to resident services.

The ideal candidate will have strong communication skills, experience in program coordination, and proficiency in computer software. This role requires occasional evening and weekend work, as well as the ability to manage resident relations effectively.